Clinic Manager (Ophthalmology)

Johns Hopkins University

Baltimore (MD)

On-site

USD 52,000 - 91,000

Full time

14 days+

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Job summary

Johns Hopkins University is seeking a Clinic Manager to oversee all clinic staff in a fast paced, residency-based, multi-specialty outpatient clinic. You will manage administrative and clinical patient encounters to promote safety, efficiency and excellent service.

Responsibilities include staffing, scheduling, billing coordination and staff development. Minimum qualifications include a Bachelor's degree and three years related supervisory experience; a Master's in Business Administration or

Qualifications

Bachelor's degree required.
Three years related experience; supervisory experience required.
Equivalency may substitute for education/experience per policy.

Responsibilities

Oversee all clinic staff, both administrative and clinical.
Monitor patient flow and implement improvement initiatives.
Coordinate care between divisions and satellite offices.
Act as patient advocate to resolve questions and complaints.
Work with Billing to resolve complex billing issues.
Oversee registration, scheduling, insurance verification and copay collection.
Hire, train, supervise and develop staff.
Ensure staff are equipped with tools and resources.
Conduct merit reviews with input from Medical Director and faculty.
Lead regular staff meetings and communicate clinic policies.
Monitor staff performance and provide training as needed.
Orient new physicians/residents to clinic processes.
Manage clinical schedules and rotation schedules in software.

Skills

Supervisory experience

Experience required

Education

Bachelor's Degree

Master's in Healthcare Administration or MBA

Job description

We are seeking aClinic Managerwho will oversee all clinic staff, both administrative and clinical in a fast paced, residency based, multi-specialty outpatient clinical practice. Including, but not limited to Patient Service Coordinators, Surgical Scheduling Coordinators, Medical Office Coordinators, Ophthalmic Technicians and Scribes. He/She will also manage all administrative and clinical aspects of the patient encounter to promote safety, efficiency and excellent customer service.

Specific Duties & Responsibilities

Responsible for ensuring the clinic delivers excellent service to each patient.
Constantly monitors patient flow and acts to implement, measure and adjust improvement initiatives.
Reviews patient satisfaction survey results. Develops and implements interventions to impact scores.
Leads efforts to coordinate care between divisions, departments and satellite offices to ensure seamless service for patients.
Acts as patient advocate to resolve and diffuse questions and complaints.
Works with Wilmer Billing Office to resolve complex billing issues for patients.
Oversees all aspects of daily clinic operations including registration process, phone services, insurance verification, and collection of copays and time of service payments.
Responsible for hiring, training, supervising, disciplining and developing Patient Service Coordinators, Medical Office Coordinators, ophthalmic technicians and other administrative and clinical personnel.
Ensure staff members are fully familiar with work expectations and have all necessary tools and resources to achieve success in their positions.
Monitors staff members' daily work performance and conducts merit reviews for staff with input from Medical Director and faculty.
Conducts regular meetings to ensure all personnel are appropriately informed and updated about clinic policies and objectives.
Analyzes reports employee satisfaction surveys.
Develop improvement initiatives as appropriate.
Orients new physician / residents to clinic processes.
Maintain close oversight of scheduling and template management to minimize gaps in physician schedules.
In collaboration with the Residency Coordinator, manages all clinical schedules and 15 resident rotation schedules within New Innovations software according to the guidelines of the Wilmer Education Committee.
Allocates clinic resources (technicians, exam rooms, supplies, etc.) for all providers to achieve maximum utilization of clinic resources.
Continuously assesses problem areas and recommends/participates/provides training and/or provides detailed instruction/policy on improved methods for all areas of clinical operations.
Manages office inventory and ordering. Runs and monitors regular reports on clinic expenses to ensure office spending is consistent with budgetary expectations.
Maintains working knowledge of billing, claims processing, and insurance carrier requirements.
Attends Wilmer departmental meetings, serves on assigned committees and communicates and implements policies and procedures from those activities.
Interfaces with internal and external partners including IT, Legal, JHCP, HR, Compliance, Regulatory Affairs, HIPAA office, sister clinics.
Works with Wilmer development and marketing to promote clinical services.

Secondary

Provides direct support to registration staff as needed. Such support may include,
Scheduling appointments.
Registering patients, verifying demographic and insurance information.
Obtaining required authorizations/referrals.
Answering incoming calls.
Informing patients about relevant charges.
Collecting and reconciling copay and other time of service payments.
Guiding patients to appropriate resources for further information or assistance.

Minimum Qualifications

Bachelor's Degree
Three years related experience. Previous supervisory experience required. Requires an understanding of changing reimbursement policies and third party reimbursement.
Additional education may substitute for required experience and additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula

Preferred Qualifications