Ophthalmology Call Center Specialist

Houston Retina Associates PA; Houston (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with Match

HSA/FSA

Telemedicine

PTO Package

Employee Discounts and Perks

Employee Assistance Program

Job summary

Houston Retina Associates is seeking a Call Center Representative to be the first point of contact for patients, referring doctors, and pharmacies. You will handle inquiries, scheduling, medical information, and insurance questions with professionalism.

You will verify patient details, update EHRs, and coordinate with internal teams to ensure seamless care. A healthcare background and strong communication skills are essential for success.

Qualifications

• Experience in call centers or healthcare customer service preferred.
• Strong verbal and written communication, with ability to explain medical terms clearly.
• Familiarity with HIPAA and patient confidentiality requirements.

Responsibilities

• Answer inbound calls from patients and refering offices with empathy.
• Schedule, reschedule, and confirm ophthalmology appointments.
• Verify patient information and collect necessary medical details.
• Update electronic health records accurately and efficiently.
• Provide information on services, procedures, and insurance coverage.
• Triaging calls to support efficient patient care and scheduling.
• Handle complaints professionally to achieve patient satisfaction.
• Collaborate with referring offices and internal departments.
• Maintain physician schedules across affiliated practices and locations.
• Document interactions in the call center software and ensure privacy compliance.

Skills

Call center experience

Customer service

Communication skills

HIPAA compliance

Education

High school diploma

Healthcare administration certification

Tools

EHR systems

Call center software

Job description

Houston Retina Associates is seeking a Call Center Representative to be the first point of contact for patients, referring doctors, and pharmacies. You will handle inquiries, scheduling, medical information, and insurance questions with professionalism.

You will verify patient details, update EHRs, and coordinate with internal teams to ensure seamless care. A healthcare background and strong communication skills are essential for success.