Ophthalmic Technician - Client Care Ambassador

Alternate View, LLC; Indianapolis (IN); Sur place; USD 25 000 - 36 000; Plein temps

Avantages offerts par ce poste

Competitive pay starting at $22 per hr

Bonus opportunity

15 days paid time off

Medical, Dental and Life insurance

HSA contribution $1K/yr

Résumé du poste

Alternate View, LLC in Indianapolis is seeking an Ophthalmic Technician to join a high-end optometry practice. The role supports the optometrist with diagnostic testing, dry eye treatments, and a premium client experience.

You will gather patient information, perform pre-tests, and help with telemedicine and records in the EHR system, while collaborating with the aesthetician for seamless service.

Qualifications

• Previous medical or pharmacy tech experience.
• Excellent interpersonal and communication skills with a customer-focused approach.
• Proficient in using technology, including ability to use iPad and navigate multiple windows for client information and accurate record-keeping.
• Desire to stay up to date on industry insights, trainings, and opportunities to advance your skills.
• Demonstrated proficiency and passion for relationship-building.
• Innovative approach to problem solving and new ideas.
• Incredible listener, with ability to capture thorough medical history and client info.
• Empathetic and compassionate to clients’ needs while providing a supportive environment.
• Skilled at adapting to clients and identifying their needs.
• Capable of partnering with team members to ensure the customer comes first.
• Good time management and prioritization skills.
• Positive attitude and willingness to strive for excellence.
• Friendly demeanor and composure in challenging situations.
• Availability to work hours of operation.

Responsabilités

• Assist the optometrist by conducting preliminary tests, assessments, and specialized testing
• Educate client on pre-test procedures; review Alternate View services and protocols
• Conduct dry eye screenings, addressing client questions and highlighting available treatments
• Maintain thorough documentation and accurate records in EHR
• Support scheduling, check-ins, insurance eligibility, and payments
• Collaborate with Alternate View aesthetician to ensure a smooth client experience
• Stay up to date with trends and technologies
• Maintain cleanliness and organization of office

Connaissances

Medical/Pharmacy tech

Interpersonal skills

Communication

Tech-savvy

Patient history

Time management

Team collaboration

Outils

OPTOS Retinal Imaging

Visual Field

OCT

Digital Phoropter

Lensometer

Tonometer

Dry eye devices

Description du poste

Ophthalmic Technician - Full Time - High-End Optometry Self-Care Practice - Indianapolis, IN

Who We Are:

We look forward to welcoming you to Alternate View – a new practice concept where vision, vitality, and a touch of sophistication come together for an experience like no other. At Alternate View, we are building a practice where eye health is elevated through comprehensive care, the latest technologies, and individualized service. While we are a new concept and office, we are backed by a well-established and impact-focused family business with over 80 years of experience caring for Hoosiers. We are looking for an Ophthalmic Technician who will play a crucial role in supporting our optometrist by performing various diagnostic tests, leading dry eye treatments, gathering client information, providing excellent customer service and ensuring efficient clinic operations.

Who You Are:

Our ideal Ophthalmic Technician is outgoing, detail-oriented, and up to date with the latest trends and technology. In this role, you are the steward of our patients' journey, and thus we have named the role our Client Care Ambassador. You are polished and professional with the ability to multi-task and develop trusted personal relationships. You will work closely with the doctor and Alternate View stylists to ensure each client is comfortable and their experience is enjoyable. Using top-of-the-line diagnostic devices, you will capture relevant client medical details, provide pre-testing and support the use of telemedicine. Join us in creating a one-of-a-kind truly exceptional experience for everyone who visits us.

Responsibilities:

• ·Assist the optometrist by conducting preliminary tests, assessments, and specialized testing
• ·Educate client on pre-test procedures; review Alternate View services and protocols
• ·Conduct dry eye screenings, addressing client questions and highlighting available treatments
• ·Be attentive to detail with experience in thorough documentation
• ·Maintain client records, including capturing thorough documentation in EHR
• ·Collaborate with Alternate View aesthetician to ensure a smooth client experience
• ·Willingness to learn about and recommend dry eye and aesthetic services confidently
• ·Adhere to professional standards, client confidentiality, and ethical guidelines in healthcare delivery
• ·Elevate and blend the eyecare and selfcare aspects together for a seamless relaxing experience that is like no other
• ·Tailor the client experience to exceed expectations and ensure a smooth customer journey
• ·Understand available products and services to help guide conversation during client journey, including prescription eyewear, contact lenses, nutraceuticals and dry eye products & services.
• ·Provide services to repair damaged eyewear and routine maintenance tasks to extend the lifespan of the client’ eyewear
• ·Support practice operations, including scheduling appointments, checking in clients, verifying insurance eligibility, answering phone calls, collecting payments, authorizing benefits and managing miscellaneous client inquiries
• ·Stay up to date with trends and technologies
• ·Maintain cleanliness and organization of office

Efficient in using the following equipment:

• oOPTOS Retinal Imaging
• oVisual Field
• oOCT
• oDigital Phoropter
• oLensometer
• oTonometer
• oDry eye equipment including but not limited to IPL and radiofrequency devices

• ·Other duties as assigned

Requirements:

• ·Previous medical or pharmacy tech experience
• ·Excellent interpersonal and communication skills with a customer-focused approach
• ·Proficient in using technology, including ability to use iPad and navigate multiple windows for client information and accurate record-keeping
• ·Desire to stay up to date on industry insights, trainings, and opportunities to advance your skills
• ·Demonstrated proficiency and passion for relationship-building
• ·Innovative approach to problem solving and new ideas
• · Incredible listener, with ability to capture thorough medical history and client info
• ·Ability to be empathetic and compassionate to clients’ needs and concerns while providing a supportive and comfortable environment
• ·Skilled at adapting to clients, curating the appropriate questions to identify the client’s needs
• ·Capable of easily partnering with team members to ensure the customer comes first
• ·Good sense of time management and ability to prioritize tasks
• ·Positive attitude and a willingness to strive for excellence
• ·Friendly demeanor and ability to remain calm and customer-focused in the face of challenges
• ·Availability to work hours of operation

Benefits of Working with Alternate View:

• ·Competitive pay, starting at $22 per hour
• ·Bonus opportunity
• ·15 days paid time off
• ·Medical, Dental and Life insurance
• ·Health savings account contribution of $1K/year