Client Care Ambassador

Kids for the Future; Carmel (IN); On-site; USD 45,000 - 48,000; Full time

Benefits offered by this job

Bonus opportunity

401k

15 days PTO

Company-paid holidays

Medical insurance

Dental insurance

Life insurance

HSA contribution

Job summary

Alternate View in Indianapolis, IN is seeking an Ophthalmic Technician for a full-time, on-site role. You will perform preliminary tests, assist the optometrist, and educate clients on services while ensuring precise documentation and a smooth patient journey.

You’ll work with top diagnostic devices, support dry eye therapies, and collaborate with aestheticians to create a premium eyecare and self-care experience.

Qualifications

• Previous medical or pharmacy tech experience.
• Excellent interpersonal and communication skills with a customer-focused approach.
• Proficient with technology, including ability to use iPad and navigate multiple windows for client information.

Responsibilities

• Assist the optometrist by conducting preliminary tests, assessments, and specialized testing
• Educate client on pre-test procedures; review Alternate View services and protocols
• Conduct dry eye screenings, addressing client questions and highlighting available treatments
• Be attentive to detail with experience in thorough documentation
• Maintain client records, including capturing thorough documentation in EHR
• Collaborate with Alternate View aesthetician to ensure a smooth client experience
• Willingness to learn about and recommend dry eye and aesthetic services confidently
• Adhere to professional standards, client confidentiality, and ethical guidelines in healthcare delivery
• Elevate and blend the eyecare and selfcare aspects together for a seamless relaxing experience
• Tailor the client experience to exceed expectations and ensure a smooth journey
• Understand available products and services to guide conversation during client journey
• Provide services to repair damaged eyewear and routine maintenance tasks
• Support practice operations, including scheduling, check-in, insurance eligibility, payments

Skills

Medical tech experience

Customer service

Documentation

Tech savvy

Tools

EHR software

Job description

• Base Pay $22.00 / Hour
• Employee Type FT Non-Exempt
• Manage Others No

Description

Ophthalmic Technician- Full Time- High-End Optometry Self- Care Practice- Indianapolis, IN

Who We Are

We look forward to welcoming you to Alternate View – a new practice concept where vision, vitality, and a touch of sophistication come together for an experience like no other. At Alternate View, we are building a practice where eye health is elevated through comprehensive care, the latest technologies, and individualized service. While we are a new concept and office, we are backed by a well-established and impact-focused family business with over 80 years of experience caring for Hoosiers. We are looking for a n Ophthalmic Technician who will play a crucial role in supporting our optometrist by performing various diagnostic tests , leading dry eye treatments , gathering client information, providing excellent customer service and ensuring efficient clinic operations.

Who You Are

Our ideal Op htha l mic Technician is outgoing, detail - oriented, and up to date with the latest tre n ds and technology. You are polished and professional with the ability to multi-task and develop trusted personal relationships. You will work closely with the doctor and Alternate View stylists to ensure each client is comfortable and their experience is enjoyable . Using top-of-the-line diagnostic devices , you will capture relevant client medical details , provide pre- testing and support th e use of telemedicine . Join us in creating a one-of-a-kind truly exceptional experience for everyone who visits us.

Responsibilities

• Assist the optometrist by conducting preliminary tests, assessments, and specialized testing
• Educate client on pre-test procedures; review Alternate View services and protocols
• Conduct dry eye screenings, addressing client questions and highlighting available treatments
• Be attentive to detail with experience in thorough documentation
• Maintain client records, including capturing thorough documentation in EHR
• Collaborate with Alternate View aesthetician to ensure a smooth client experience
• Willing ness to learn about and recommend dry eye and aesthetic services confidently
• Adhere to professional standards, client confidentiality, and ethical guidelines in healthcare delivery
• Elevate and blend the eyecare and selfcare aspects together for a seamless relaxing experience that is like no other
• Tailor the client experience to exceed expectations and ensure a smooth customer journey
• Understand available products and services to help guide conversation during client journey , including prescription eyewear, contact lenses, nutraceuticals and dry eye products & services
• Provid e services to repair damaged eyewear and routine maintenance tasks to extend the lifespan of the client ’ eyewear
• Support practice operations, including scheduling appointments, check ing in clients, verify ing insurance eligibility, answer ing phone calls, collect ing payments, authoriz ing benefits and manag ing miscellaneous client inquiries
• Stay up to date with trends and technologies
• Maintain cleanliness and organization of office
• Efficient in using the following equipment:
• OPTOS Retinal Imaging
• Vi sual Field
• OCT
• Digital Phoropter
• Lensometer
• Tonometer
• Dry eye equipment including but not limited to IPL and radiofrequency device
• Other duties as assigned

Requirements

• Previous medical or pharmacy tech experience
• Excellent interpersonal and communication skills with a customer-focused approach
• Proficient in using technology , including ability to use iPad and navigate multiple windows for client information and accurate record-keeping
• Desire to stay up to date on industry insights, training s, and opportunities to advance your skills
• Demonstrated proficiency and passion for relationship - building
• Innovative approach to problem solving and new ideas
• Incredible listener, with ability to capture thorough medical history and client info
• A bility to be empathetic and compassionate to clients ’ needs and concerns while providing a supportive and comfortable environment
• Capable of easily partnering with team members to ensure the customer comes first
• Good sense of time management and ability to prioritize tasks
• Positive attitude and a willingness to strive for excellence
• Friendly demeanor and ability to remain calm and customer-focused in the face of challenges
• Availability to work hours of operation

Benefits of Working with Alternate View

• Competitive pay, starting at $22 per hour
• Bonus opportunity
• 401k
• 15 days paid time off
• Company-paid holidays
• Medical, Dental and Life insurance
• Health savings account contribution of $1K/year