Ophthalmic Front Desk & Patient Experience Specialist

SightMD; Village of Patchogue (NY); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Prescription coverage

Term life insurance

Long-term disability

Employee Assistance Program (EAP)

Paid time off (PTO)

Paid holidays

Job summary

SightMD is seeking a Front Desk Receptionist to greet patients, manage appointments, verify demographics and insurance, and support HIPAA-compliant operations. The role includes handling billing documents, reconciling daily payments, and ensuring accurate patient records while delivering courteous customer service.

The successful candidate will have a High School diploma, at least one year in a medical office or customer service environment, and proficient computer skills.

Qualifications

• High School diploma or equivalent.
• One year of experience in a medical office or customer service environment.
• Strong customer service skills with a professional and friendly demeanor.
• Excellent organizational, time management, and multitasking abilities.
• Basic computer proficiency.

Responsibilities

• Greet patients upon arrival with a professional, courteous demeanor.
• Register new patients and verify billing, insurance, and demographics.
• Provide information on office procedures and HIPAA requirements while ensuring privacy.
• Maintain patient wait times updates and effective communication.
• Answer calls, route inquiries, and manage scheduling changes.
• Schedule, reschedule, and confirm appointments in coordination with physicians.
• Verify insurance eligibility and manage referrals/documentation as needed.
• Assist with billing, coding, and insurance documentation.
• Open/close clinic as needed and reconcile daily payments.
• Maintain accurate patient records with confidentiality and manage emails/tools.

Skills

Customer service

Organizational skills

Multitasking

HIPAA compliance

Education

High School diploma

Tools

Google Drive

Job description

SightMD is seeking a Front Desk Receptionist to greet patients, manage appointments, verify demographics and insurance, and support HIPAA-compliant operations. The role includes handling billing documents, reconciling daily payments, and ensuring accurate patient records while delivering courteous customer service.

The successful candidate will have a High School diploma, at least one year in a medical office or customer service environment, and proficient computer skills.