Ophthalmic Front Desk & Patient Experience Specialist

EyeSouth Partners; Troy (MI); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with match

HSA/FSA

Telemedicine

Generous PTO

Employee discounts

Employee assistance program

Group life/AD&D

Short-term disability

Long-term disability

Job summary

EyeSouth Partners is seeking a Front Desk Associate at the Troy, MI office. The role serves as the first point of contact, greeting patients, managing check-in/out, calls, emails, scheduling, and providing information to ensure smooth operations in a medical facility.

The ideal candidate will have high school education, 1+ year medical office experience, and strong organization with attention to detail. HIPAA compliance is essential, with a focus on customer service.

Qualifications

• High School Diploma or equivalent required.
• 1+ year medical office experience preferred.
• Strong reliability with good attendance and punctuality.
• Excellent organizational and data-entry skills.
• Knowledge of insurance verification and patient billing is a plus.

Responsibilities

• Greet patients and verify appointment details.
• Handle check-in/check-out, calls, and emails.
• Schedule appointments and manage reminders.
• Verify insurance eligibility and collect payments.
• Maintain patient confidentiality and HIPAA compliance.
• Support front desk operations and data entry in the practice management system.

Skills

Interpersonal skills

Communication skills

Attention to detail

Multitasking

Healthcare regulations (HIPAA)

Medical terminology

Customer service

Education

High School Diploma

Tools

Nextech/ICP

Job description

EyeSouth Partners is seeking a Front Desk Associate at the Troy, MI office. The role serves as the first point of contact, greeting patients, managing check-in/out, calls, emails, scheduling, and providing information to ensure smooth operations in a medical facility.

The ideal candidate will have high school education, 1+ year medical office experience, and strong organization with attention to detail. HIPAA compliance is essential, with a focus on customer service.