Ophthalmic Assistant

Massachusetts General Hospital; Boston (MA); On-site; USD 40,000 - 55,000; Full time

Job summary

Massachusetts General Hospital seeks a Patient Support Technician for the outpatient ophthalmic clinic. The role involves vital administrative and technical patient support activities, closely collaborating with healthcare professionals to ensure a seamless experience for patients. Ideal candidates will have a high school diploma and relevant experience, showcasing strong service skills and medical knowledge.

Qualifications

• 0-1 year of experience in an ophthalmic or healthcare setting preferred.
• Knowledge of medical terminology and strong customer service skills are essential.
• Proficient in Microsoft Office and Adobe Acrobat.

Responsibilities

• Modify patient treatment plans based on responses and conditions.
• Prepare patients for visual field tests and maintain patient flow.
• Record patient history and update health records as needed.

Skills

Knowledge of medical terminology

Strong patient/customer service skills

Excellent problem solving skills

Ability to maintain motivation

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Adobe Acrobat DC

Job description

Site: Massachusetts Eye and Ear Infirmary

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Responsible for conducting technical and administrative patient support activities that assist the professional staff (Ophthalmologist, Orthoptist, Residents, etc.) in administering the healthcare and support needed for patients and families in the outpatient ophthalmic clinic.

Does this position require Patient Care? Yes

Essential Functions

-Modify patient treatment plans as indicated by patients' responses and conditions

-Prepares patients for visual field tests

-Recording patient history and chief eye complaint.

-Maintains a smooth flow of patients to the physician altering test sequence as required.

-Performs color vision testing and glare/brightness testing

-Implements infection control policies and procedures.

-Records and updates current eye medications and eye history/medical history in the patient's health record

-Serves and protects the healthcare community by adhering to professional standards, policies and procedures, federal, state, and local requirements, and JCAHO standards.

Qualifications

Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience experience in an ophthalmic or health care related setting 0-1 year preferred Knowledge, Skills and Abilities - Knowledge of medical terminology. - Strong patient/customer service skills. - Ability to receive and comprehend instructions verbally and/or in writing. - Adjusting actions in relation to others' actions. - Ability to maintain motivation to achieve goals while dealing with challenges. - Excellent problem solving skills. - Proficient in Microsoft Office Suite and Adobe Acrobat DC.

Additional Job Details (if applicable)

Physical Requirements

Standing Frequently (34-66%)

Walking Frequently (34-66%)

Sitting Occasionally (3-33%)

Lifting Frequently (34-66%) 35lbs+ (w/assisted device)

Carrying Frequently (34-66%) 20lbs - 35lbs

Pushing Occasionally (3-33%)

Pulling Occasionally (3-33%)

Climbing Rarely (Less than 2%)

Balancing Frequently (34-66%)

Stooping Occasionally (3-33%)

Kneeling Occasionally (3-33%)

Crouching Occasionally (3-33%)

Crawling Rarely (Less than 2%)

Reaching Frequently (34-66%)

Gross Manipulation (Handling) Frequently (34-66%)

Fine Manipulation (Fingering) Frequently (34-66%)

Feeling Constantly (67-100%)

Foot Use Rarely (Less than 2%)

Vision - Far Constantly (67-100%)

Vision - Near Constantly (67-100%)

Talking Constantly (67-100%)

Hearing Constantly (67-100%)

Remote Type

Onsite

Work Location

243-245 Charles Street

Scheduled Weekly Hours

0

Employee Type

Per Diem

Work Shift

Rotating (United States of America)

EEO Statement:

Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.