Operator Telecommunications

Tenet Healthcare Corporation; Commerce (CA); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, vision, and life insu

401(k) retirement savings plan withem

Generous paid time off

Career development opportunities

Health savings accounts

Employee Assistance program

Pet insurance, legal insurance, etc.

Job summary

Tenet Healthcare is seeking an Operator Telecommunications for the DMC Huron Valley-Sinai Hospital in Commerce Township, MI. The role involves answering and routing hospital calls, providing patient information, and coordinating with physicians and staff during emergencies.

Responsibilities include paging physicians, monitoring alarms, maintaining on-call records, and relaying consult requests. A high school diploma and clerical experience are preferred for this non-clinical/administrative

Qualifications

• High school diploma or equivalent level of knowledge gained through education and/or experience.
• Six to twelve months clerical experience preferred.

Responsibilities

• Receives and screens telephone calls and connects callers to appropriate extensions.
• Provides general and patient information such as room numbers and visiting hours.
• Pages physicians and other designated hospital personnel as requested.
• Monitors alarms and notifies staff of code and trauma situations.
• Notifies physician of requests for consultations and relays patient details.
• Maintains on-call schedules and trauma information records.

Education

High school diploma or equivalent

Job description

Operator Telecommunications - 2606002577

Description

DMC Huron Valley-Sinai Hospital is committed to providing exceptional patient care in a supportive and collaborative environment. As a member of our team, you will have the opportunity to work with advanced technology and be part of a healthcare community dedicated to making a positive impact on the lives of our patients.

Benefit Statement

At Tenet Healthcare, we understand that our greatest asset is our dedicated team of professionals. That’s why we offer more than a job – we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance.

The available plans and programs include:

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off (PTO)
• Career development and continuing education opportunities
• Health savings accounts, healthcare C dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder C childcare, auto C home insurance.

Note: Eligibility for benefits may vary by location and is determined by employment status

Job Summary

Provides telephone answering and referral services for Hospital. Operates central paging system according to specific Hospital procedures.

1. Receives and screens telephone call and connects the caller to the appropriate extension. Provides general and patient information such as room number, telephone extension, condition and visiting hours. Provides on-call information and places outgoing calls for physicians and staff.

2. Pages physicians and other designated hospital personnel, such as supervisors, technicians, maintenance and security as requested. Monitors all alarms as requested, i.e. fire, gasses, water for fire system and bloodbank alarms.

3. Answers emergency calls and notifies appropriate hospital personnel of code and trauma situations. Assists security in monitoring and resetting fire alarm system.

4. Contacts hospital staff via telephone or beeper and transfers calls.

5. Maintains and prepares a variety of records and reports such as on-call schedules, documentation of trauma information, telephone usage records, overhead pages and beeping.

6. May notify various hospital departments of patient arrival, discharge and visitors.

7. Maintains physician availability records as well as lists of hospital staff; transfers calls.

8. According to written request transmitted by nursing unit, notifies physician of request for consultation, relaying details such as patient name, room number, requesting physician, diagnosis and reason for consult 9. Performs other related duties as assigned.

Qualifications

1. High school diploma or equivalent level of knowledge gained through education and/or experience.

2. Six to twelve months clerical experience preferred.

Facility Description

DMC Huron Valley-Sinai Hospital in Oakland County is committed to outstanding customer service and medical care. This hospital features the Harris Birthing Center with all private birthing suites, the Charach Cancer Treatment Center (affiliated with the Barbara Ann Karmanos Cancer Center), cardiac services, and comprehensive inpatient and outpatient diagnostic care. For emergency services, obstetrics and ambulatory surgery, Huron Valley-Sinai consistently ranks among the top hospitals in the nation.

EEO Statement

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status.

Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

Tenet participates in the E-Verify program. Follow the link below for additional information.

E-Verify: http://www.uscis.gov/e-verify

The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations

Job: Non-Clinical/Administrative

Primary Location: MI-Commerce Township

Hospital/Facility: DMC Huron Valley-Sinai Hospital

Scheduled Hours : 80

Shift Type: Nights

FTE : 1.000000