Operator Telecommunications

Tenet Healthcare; Commerce (CA); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Retirement plan

Paid time off

Career development

Health savings

Employee discounts

Voluntary benefits

Job summary

DMC Huron Valley-Sinai Hospital, part of Tenet Healthcare, is seeking a Telecommun/Communications professional for the night shift in Commerce Township, Michigan. The role provides telephone answering, patient information, and on-call coordination to support hospital operations.

You will operate the central paging system, coordinate with physicians and staff, and help maintain on-call schedules and patient-tracking records, contributing to reliable patient care in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Six to twelve months clerical experience preferred.

Responsibilities

• Receives and screens telephone calls and connects callers to the appropriate extension.
• Provides general and patient information and on-call information for physicians and staff.
• Pages physicians and designated personnel; monitors alarms as requested.
• Responds to emergency calls and notifies hospital personnel of code and trauma situations.
• Maintains and prepares on-call schedules and trauma documentation.
• Notifies physicians of requests for consultation with patient details.
• Performs other related duties as assigned.

Skills

Clerical experience

Education

High school diploma or equivalent

Job description

DMC Huron Valley-Sinai Hospital is committed to providing exceptional patient care in a supportive and collaborative environment. As a member of our team, you will have the opportunity to work with advanced technology and be part of a healthcare community dedicated to making a positive impact on the lives of our patients.

Benefit Statement

At Tenet Healthcare, we understand that our greatest asset is our dedicated team of professionals. That’s why we offer more than a job – we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs include:

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off (PTO)
• Career development and continuing education opportunities
• Health savings accounts, healthcare C dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder C childcare, auto C home insurance.

Note: Eligibility for benefits may vary by location and is determined by employment status.

Job Summary

Provides telephone answering and referral services for Hospital. Operates central paging system according to specific Hospital procedures.

Job Responsibilities

1. Receives and screens telephone call and connects the caller to the appropriate extension. Provides general and patient information such as room number, telephone extension, condition and visiting hours. Provides on-call information and places outgoing calls for physicians and staff.
2. Pages physicians and other designated hospital personnel, such as supervisors, technicians, maintenance and security as requested. Monitors all alarms as requested, i.e. fire, gasses, water for fire system and bloodbank alarms.
3. Answers emergency calls and notifies appropriate hospital personnel of code and trauma situations. Assists security in monitoring and resetting fire alarm system.
4. Contacts hospital staff via telephone or beeper and transfers calls.
5. Maintains and prepares a variety of records and reports such as on-call schedules, documentation of trauma information, telephone usage records, overhead pages and beeping.
6. May notify various hospital departments of patient arrival, discharge and visitors.
7. Maintains physician availability records as well as lists of hospital staff; transfers calls.
8. According to written request transmitted by nursing unit, notifies physician of request for consultation, relaying details such as patient name, room number, requesting physician, diagnosis and reason for consult.
9. Performs other related duties as assigned.

Qualifications

1. High school diploma or equivalent level of knowledge gained through education and/or experience.
2. Six to twelve months clerical experience preferred.

Facility Description

DMC Huron Valley-Sinai Hospital in Oakland County is committed to outstanding customer service and medical care. This hospital features the Harris Birthing Center with all private birthing suites, the Charach Cancer Treatment Center (affiliated with the Barbara Ann Karmanos Cancer Center), cardiac services, and comprehensive inpatient and outpatient diagnostic care. For emergency services, obstetrics and ambulatory surgery, Huron Valley-Sinai consistently ranks among the top hospitals in the nation.

EEO Statement

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status.

Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

Tenet participates in the E-Verify program. Follow the link below for additional information.

E-Verify: http://www.uscis.gov/e-verify

The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations.

Job: Telecomm/Communications

Primary Location: Commerce Township, Michigan

Facility: DMC Huron Valley-Sinai Hospital

Job Type: Full Time

Shift Type: Night