Field Training & Maintenance Specialist

Lenco Armored Vehicles; Pittsfield (MA); On-site; USD 60,000 - 85,000; Full time

Job summary

Lenco Armored Vehicles in Pittsfield, MA is seeking an Operator & Maintenance Trainer who will bridge engineering, production, and field operations, delivering hands-on and virtual training to ensure vehicles are deployed and maintained correctly.

You will coordinate with internal teams, support warranty and service, track training records in ERP, and provide field feedback to improve performance and reliability.

Qualifications

• Experience in law enforcement, military, or public safety environments.
• Ability to simplify technical concepts into hands-on training for vehicle operators.
• Experience using ERP software to manage customer service records and interaction history.
• Knowledge of occupational hazards, safety rules, and technical documentation compliance.
• Ability to maintain cooperative working relationships with a diverse global customer base.
• Comfortable supporting product integration discussions and cross-departmental collaboration.
• High attention to detail regarding vehicle maintenance and safe-critical operations.

Responsibilities

• Lead onsite and virtual training sessions for new vehicle orientations, maintenance, and safety.
• Serve as the primary technical point of contact for customer support, warranty, and maintenance.
• Coordinate with internal teams and vendors to resolve technical issues and facilitate warranty claims.
• Maintain regular communication with customers regarding completion updates and delivery timelines.
• Track and document customer interactions, service history, and training records in ERP software.
• Provide actionable feedback to Engineering and production teams based on field reliability trends.
• Develop and maintain technical training materials, manuals, and maintenance documentation.

Skills

Training delivery

Field troubleshooting

Safety compliance

Cross-functional collaboration

Public safety experience

Tools

ERP software

Job description

Lenco Armored Vehicles in Pittsfield, MA is seeking an Operator & Maintenance Trainer who will bridge engineering, production, and field operations, delivering hands-on and virtual training to ensure vehicles are deployed and maintained correctly.

You will coordinate with internal teams, support warranty and service, track training records in ERP, and provide field feedback to improve performance and reliability.