Operator Education Specialist, Launches

Alt; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Neko Health is redefining preventive care through fast, data-driven clinic launches. As Operator Launch Trainer, you will travel to new sites to train and certify operators, ensure readiness, and establish a local educator partner.

You will deliver onboarding to global standards across pre-launch periods and live clinics. You will train staff in phlebotomy and ECG while assessing competency, and collaborate with Clinician Launch Trainers to provide honest readiness updates and risk flags.

Qualifications

• Active CMA, CCMA, or LPN; other nationally accredited medical assistant or phlebotomy certifications accepted.

Responsibilities

• Deliver operator onboarding program on site at each new clinic and market opening.
• Teach and assess phlebotomy and ECG skills.
• Assess operators against global competency criteria and sign them off on devices.

Skills

Clinical training

Teaching

Phlebotomy

ECG

Travel readiness

Communication

Clinical experience

Education

CMA/CCMA/LPN

Job description

Mission

Neko is redefining what prevention means, from treating illness when it arrives, to sustaining health before it's ever at risk. Our mission: make data-driven, preventative care accessible to more people, before symptoms appear.

In a single, non-invasive visit under an hour, proprietary technology and direct clinical care combine to deliver personalised, actionable insights. It's a team that thinks in 10x, not 10%. Every role here plays a part in building a world where prevention is the norm, and where your work genuinely helps people live longer, healthier lives.

Neko Health is building a new kind of preventive health clinic, and every opening depends on a team that is trained and ready by day one. As Operator Launch Trainer, you will travel to each new site, train and sign off the operators, and leave a local educator partner behind.

About the role

Opening a clinic is when training matters most and is hardest to protect. This role is deliberately not tied to a market, so you can stay with a launch from the first training session through go-live. You will deliver the operator onboarding program to the global standard, assess readiness, and build the local educator partner.

What you will do

• Deliver the operator onboarding program on site at each new clinic and market opening, across the full pre-launch window.

• Teach and assess the clinical skills that sit alongside scanning, including phlebotomy and ECG.

• Assess each operator against the global competency criteria and sign them off on each device, or extend where more time is needed.

• Scan during Friends and Family and VIP sessions so trainees can shadow real member encounters and resolve quality gaps in real time.

• Identify and train the local operator education partner during the launch.

• Work as a pair with the Clinician Launch Trainer and give the Launch Manager an honest readiness position, flagging risks early.

• Run a retrospective after each launch and feed what you learn into the clinic-opening playbook.

Requirements

• Active CMA, CCMA, or LPN. Other nationally accredited medical assistant or phlebotomy certifications are also accepted: RMA, NCMA, NRCMA, CPT.

• 5+ years of post-registration experience in a fast-paced, high-volume clinical setting.

• 3+ years performing phlebotomy and ECG, with the ability to teach and assess both.

• 3+ years training, onboarding, or mentoring clinical staff, including assessing competency and giving direct, constructive feedback.

• 2+ years running a training program or workstream to a fixed date and handing over cleanly.

• Able to travel for most of your working time, including extended periods on site.

• Adaptable, direct, and calm when a plan changes. You are comfortable with ambiguity, build relationships quickly, hold the standard under timeline pressure, and leave sites better set up than you found them.

Nice to have

• Experience opening a clinic, site, or service, particularly in a new city or country.

• Experience building a local trainer or educator from scratch.

• Instructor certification in basic life support or phlebotomy, or multi-state licensure already held.

• Experience with ultrasound or other device-based procedures where technique affects output quality.