Business Assistant

Western New York Dental Group; Village of Depew (NY); Hybrid; USD 22,000 - 30,000; Full time

Job summary

Western New York Dental Group is seeking a friendly Front Desk team member to answer phones, schedule patients, collect co-payments, greet patients and perform record filing.

Hours: Monday–Friday 8:00–5:00 with some flexibility. The ideal candidate will have basic dental terminology knowledge, strong customer service skills, and the ability to multi-task in a fast-paced environment. Experience in a similar role preferred and a High School Diploma or equivalent is required.

Qualifications

• Six months of similar job experience.
• Demonstrate ability to assume Patient Services Representative’s essential responsibilities.
• High School Diploma or equivalent.
• Demonstrate knowledge of effective scheduling.
• Comply with protocols and standards.
• Demonstrate and promote superior customer service skills.
• Ability to multi-task.
• Exercise basic knowledge of dental terminology.
• Support corporate vision and strategy.

Responsibilities

• Answer incoming calls using proper telephone etiquette.
• Check patients in and out.
• Schedule/confirm patient appointments.
• Perform all necessary paperwork (i.e. patient charts, referrals, appointment cards, welcome packets and treatment plan forms).
• Collect all co-payments and past due balances on date of service.
• Present financial policies and arrangements accurately to patients.
• Facilitate effective patient flow using the proper callback system.
• Identify, reference and apply insurance coverage and billing.
• Perform basic computer functions.
• Act in a professional manner.
• Other duties as assigned

Skills

Phone etiquette

Customer service

Scheduling

Multi-tasking

Dental terminology

Professionalism

Communication

Education

High School Diploma or equivalent

Job description

Overview

A front desk team member who answers phones, schedules patients, collects co-payments, greets patients and performs record filing.

Hours: Monday - Friday 8-5 with some flexibility

Qualifications

Required Skills & Experience

• Six months of similar job experience.
• Demonstrate ability to assume Patient Services Representative’s essential responsibilities.
• High School Diploma or equivalent.
• Demonstrate knowledge of effective scheduling.
• Comply with protocols and standards.
• Demonstrate and promote superior customer service skills.
• Ability to multi-task.
• Exercise basic knowledge of dental terminology.
• Support corporate vision and strategy.

Responsibilities

Essential responsibilities:

• Answer incoming calls using proper telephone etiquette.
• Check patients in and out.
• Schedule/confirm patient appointments.
• Perform all necessary paperwork (i.e. patient charts, referrals, appointment cards, welcome packets and treatment plan forms).
• Collect all co-payments and past due balances on date of service.
• Present financial policies and arrangements accurately to patients.
• Facilitate effective patient flow using the proper callback system.
• Identify, reference and apply insurance coverage and billing.
• Perform basic computer functions.
• Act in a professional manner.
• Other duties as assigned