Receptionist Floater

St. John's Community Health; Los Angeles (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid holidays

403(b) retirement match

Life insurance

EAP

Tuition reimbursement

SEIU union

FSA

Professional training

Career growth

Job summary

St. John's Community Health is seeking a Receptionist Floater (Medical/Dental/Mental Health) to greet patients, register them, schedule and coordinate appointments across multiple clinic locations, and help patients navigate required forms and services.

This role requires travel to different clinics as requested by the Director of Operation or Clinic Manager; bilingual ability; proficiency in Microsoft Office; and familiarity with EHR and PMS to support patient flow and billing.

Qualifications

• High School or GED is required.
• Travel to multiple clinic locations as needed.
• Bilingual proficiency is required.
• Proficient in Microsoft Office applications.
• EHR and PMS experience is preferred.
• Strong organizational skills and confidentiality.

Responsibilities

• Schedule variations; travel between clinics as directed by leadership.
• Greet patients and direct them to the appropriate area.
• Answer and direct calls on a multi-line phone system.
• Maintain an organized reception area and filing system.
• Input patient information into computer systems.
• Collect co-pays and fees; assist with registration and scheduling.
• Support billing for Medical/Dental/Mental health services.

Skills

Travel between clinics

Bilingual

Microsoft Office

EHR

PMS

Organizational skills

Education

High School or GED

Tools

PMS (Practice Management System)

EHR System

Job description

The Receptionist Floater (Medical/Dental/Mental Health) receives and registers patients; makes/cancels appointments; provides referrals to other departments or services; helps walk-in patients obtain appropriate appointments or services; facilitates patient flow; assists patients in completing required documents; retrieves and files medical charts. Must be able to travel to different clinic locations as requested by the Director of Operation or Clinic Manager. Will provide service to; Medical, Dental, and Mental Health.

Benefits

• Free Medical, Dental & Vision
• 13 Paid Holidays + PTO
• 403 (B) retirement match
• Life Insurance, EAP
• Tuition Reimbursement
• SEIU Union
• Flexible Spending Account
• Continued workforce development & training
• Succession plans & growth within

Education

• High School or GED

Experience (Required)

• Travel to different clinic locations
• Bilingual
• Proficient Microsoft Office
• EHR- Electronic Health Record (Preferred)
• PMS- Practice Management System (Preferred)
• Good organizational skills

Essential Duties And Responsibilities

• Schedule may vary, must be able to travel clinic to clinic as requested by the Director of Clinic Operation or Clinic Manager.
• Meets and greets patients; announces, directs, and/or escorts to the appropriate area.
• Answers, screens, and directs calls on a multi-line phone system; takes detailed messages and/or forwards telephone calls to appropriate practitioner, voice mail, or pager.
• Must be able to cope in a “fast-paced” environment.
• Organizes and maintains file system; files correspondence and other records.
• Orders and maintains supplies, arranges for equipment maintenance, and keeps reception area organized.
• Input patient information and demographics into the computer system.
• Demonstrates a high level of professionalism in dealing with confidential and sensitive issues.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Ability to effectively communicate with people at all levels and from various backgrounds.
• Understand and respond to a diverse population.
• Perform some repetitive motion activities.
• Pull Medical/Dental/Mental Health charts.
• Process Patient Registration.
• Maintain patient flow and reduce waiting time as much as possible.
• May schedule appointments for patients and specialty care.
• May perform receptionist and/or routine clerical duties such as filling out forms, answering telephones, or filing.
• Collect co-payments and/or fees and donations.
• Handles other duties as requested by the Clinical Manager.
• Handles billing for Medical/Dental/Mental.
• Electronic Health Record (EHR) inputting prescriptions and patient charts.
• Practice Management System (PMS) Registration, Scheduling and Billing.

St. John’s Community Health is an Equal Employment opportunity employer