Operations Training Manager

BRIX Holdings; Dallas (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

A multi-brand franchising company is seeking an Operations Training Manager in Dallas. This role involves designing and overseeing training for franchisees to ensure excellent service standards and operational procedures. Responsibilities include developing comprehensive training programs, managing pre-opening training, and providing on-site support during grand openings. The ideal candidate will have experience in training management, instructional design, and possess strong leadership skills.

Qualifications

• Previous experience in a Training Manager role, preferably in hospitality or retail.
• Experience in instructional design or curriculum development.
• Strong ability to lead and mentor franchisees.

Responsibilities

• Develop training programs for new openings and ongoing initiatives.
• Manage pre-opening training timelines and oversee training sessions.
• Provide on-site support during soft openings and deliver training.

Skills

Training Management

Instructional Design

Leadership

Verbal Communication

Organizational Skills

Learning Management Systems (LMS)

Microsoft Office Suite

Education

Bachelor’s degree in Restaurant Management or related field

Job description

BRIX Holdings, LLC is a Dallas-based multi-brand franchising company specializing in chains with superior products and attractive growth prospects. BRIX Holdings focuses on brands that are both attractive to the rapidly expanding single-unit owner/operator franchise market segment and have the potential to grow into national and international award-winning chains. The current BRIX Holdings portfolio includes Friendly’s®, Red Mango®, Smoothie Factory + Kitchen®, Souper Salad®, Orange Leaf® and Humble Donut® chains.

The Operations Training Manager is responsible for designing, implementing, and overseeing all training and development programs for new and existing franchisees. This role ensures franchisees are properly trained in service standards, food safety, company policies, and operational procedures to deliver exceptional guest experiences and drive business performance. The position also plays a critical role in supporting successful new restaurant openings.

Key Responsibilities

• Develop comprehensive training programs, manuals, and resources for new openings and ongoing initiatives including rollout of new menu items, promotions, or systems.
• Develop and manage detailed pre-opening training timelines (typically 2–4 weeks prior to opening).
• Oversee training on POS systems, menu knowledge, service standards, and operational procedures.
• Ensure all equipment, POS systems, and training tools are ready and appropriate products are in place before training begins.
• Lead training on-site during opening weeks, ensuring all staff are trained on brand standards, systems, and customer service techniques.
• Collaborate with Franchise Support Director to ensure locations are prepared for opening and operation, adhering to company policies and procedures.
• Update training materials and methods based on industry trends and company needs.
• Provide on-site support during soft opening and/or grand opening event.
• Provide post-opening performance summary reports to senior leadership.
• Draft and distribute the weekly newsletters and quarterly owner webinar decks.
• Create webinar decks for rollout of new menu items, promotions, or systems.
• Distribute monthly and weekly reports.

Required Skills

• Previous experience in a Training Manager role, preferably within hospitality, retail, or multi-unit environments.
• Experience in instructional design or curriculum development including creation of short form video for training purposes.
• Strong ability to lead, motivate, and mentor franchisees during fast-paced openings.
• Excellent verbal and written communication skills for delivering training and working with senior management.
• Experience training large hourly teams in fast-paced environments.
• Knowledge of learning management systems (LMS) and Microsoft Office Suite.
• Strong organizational and leadership skills.

Qualifications

• Bachelor’s degree in Restaurant Management, Education, HR, Business, or related field preferred.
• 2-3+ years of Full-Service or QSR management experience.
• Multi-unit or new store opening experience strongly preferred.