Growth Leadership Trainer

Everyday Coffee Company

Austin (TX)

On-site

USD 90,000 - 120,000

Full time

14 days+

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Benefits offered by this job

Competitive salary

Bonus eligibility

401(k)

Medical, Dental, Vision Insurance

Paid Time Off

Growth and leadership development opportunities

Bonus eligibility

Job summary

A fast-growing QSR brand is seeking a Growth Leadership Trainer to facilitate training for new Restaurant Managers at their future training center in Austin, TX. The role requires expertise in training and development, with responsibilities including delivering hands-on instruction and providing coaching to ensure high standards and operational success. Ideal candidates are adaptable, possess strong communication skills, and are passionate about teaching and mentoring in a fast-paced environment.

Qualifications

5+ years professional training in multi-unit environments, experience in QSR preferred.
Expertise in adult learning and leadership development.
Strong communication and facilitation skills.
Must have expertise in training, adult learner theory, coaching, and leadership development.
Ability to train diverse audiences in dynamic retail and lab environments.
Strong communication, facilitation, and relationship-building skills.

Responsibilities

Facilitate instructor-led training for Restaurant Managers.
Provide guidance, coaching, and real-time feedback.
Ensure consistent delivery of training across all cohorts.
POS operations and daily routines
Franchisee systems and technology
Opening and closing procedures
Food safety, quality, and sanitation
Lead teach-backs, practice sessions, and skills assessments
Create an engaging, supportive learning environment for adult learners
Provide guidance, coaching, and real-time feedback to Restaurant Managers throughout training
Confirm knowledge retention during training and adapt facilitation methods or redirect learner as needed
Identify skill gaps and provide actionable recommendations for improvement or program exit
Reinforce confidence, accountability, and model leadership behaviors
Support managers as they transition from learning to execution
Develop and maintain in-depth knowledge of: Brand standards and operational systems
Menu items, limited-time offers, and promotions
Food safety and quality standards including recertifying Serv-Safe
Train Restaurant Managers on franchisee systems, including: Scheduling and labor tools (e.g., Crunchtime)
Inventory and invoice management applications
POS employee setup and permissions
Payroll review, timecard reconciliation and posting
Reinforce how systems connect from hiring through payroll and operations
Execute training curriculum as designed by the National Training team
Ensure consistent delivery of training across all RM cohorts
Maintain training materials, job aids, and equipment readiness
Identify opportunities to improve training effectiveness and learner retention and experience
Share best practices and insights with Training, Operations, and People teams
Work closely with: National Training Manager to support curriculum execution and updates
Operations leaders to align training with field expectations
People Team to support growth, compliance, and team readiness
Support the formal transition from training into the New Restaurant Opening (NRO) phase

Skills

Training expertise

Coaching and leadership development

Communication skills

Organizational skills

Communication

Facilitation

Relationship Building

Project Management

Crunchtime

Tools

Crunchtime

Job description

Position Title: Growth Leadership Trainer

Franchisee Organization: Everyday Coffee Company

Reports To: People Team – Training

Location: Atlanta, GA (Training Center–Based) moving to Austin, TX

Job Type: Full-Time

Overview

Everyday Coffee Company is a fast‑growing QSR brand operating inside major big‑box retailers, and with rapid nationwide expansion ahead, we are committed to delivering consistent, high‑quality training that drives operational excellence, guest satisfaction, and brand consistency at scale. In this role, the Restaurant Manager Trainer provides an immersive entry‑point training experience for all new managers—building their mastery of Dunkin’ brand standards, food safety, operational systems, and the skills needed to lead successful new‑store openings and ongoing restaurant operations. Serving as both instructor and coach, this leader translates brand standards into practical, real‑world execution while fostering confidence, consistency, and operational discipline. The position also plays a critical role in supporting new‑unit growth through hands‑on training, train‑the‑trainer methods, and ensuring strong openings across the franchise network. Ideal candidates thrive in a fast‑paced, travel‑heavy environment and are passionate about teaching, coaching, and motivating diverse adult learners. Training center is currently in Atlanta, GA and will move to Austin, TX.

Why This Role Matters

This Role Ensures That

Restaurant Managers leave training confident and execution-ready
Brand standards are retained consistently and accurately
Training systems are sustainable, repeatable, and scalable
Knowledge check for all styles of adult learners to ensure very RM is brand and open ready.
Managers understand why standards exist—not just how to follow them
ECC maintains operational, food safety, franchisee systems and guest experience excellence as it grows

Responsibilities

Training Delivery & Facilitation

Facilitate instructor-led, hands-on training for Restaurant Managers at the dedicated and remote training center(s) - Based (Atlanta/Austin)
Implement and uphold sustainable training systems that support ECC’s national growth
Deliver training focused on:
Brand standards and recipes for non-traditional kiosk
Beverage and Bakery execution
POS operations and daily routines
Franchisee systems and technology
Opening and closing procedures
Food safety, quality, and sanitation
Lead teach-backs, practice sessions, and skills assessments
Create an engaging, supportive learning environment for adult learners

Coaching, Support & Skill Development

Provide guidance, coaching, and real-time feedback to Restaurant Managers throughout training
Confirm knowledge retention during training and adapt facilitation methods or redirect learner as needed
Identify skill gaps and provide actionable recommendations for improvement or program exit
Reinforce confidence, accountability, and model leadership behaviors
Support managers as they transition from learning to execution

Brand, Systems & Standards Mastery

Develop and maintain in-depth knowledge of:
Brand standards and operational systems
Menu items, limited-time offers, and promotions
Food safety and quality standards including recertifying Serv-Safe
Train Restaurant Managers on franchisee systems, including:
Scheduling and labor tools (e.g., Crunchtime)
Inventory and invoice management applications
POS employee setup and permissions
Payroll review, timecard reconciliation and posting
Reinforce how systems connect from hiring through payroll and operations

Program Consistency & Continuous Improvement

Execute training curriculum as designed by the National Training team
Ensure consistent delivery of training across all RM cohorts
Maintain training materials, job aids, and equipment readiness
Identify opportunities to improve training effectiveness and learner retention and experience
Share best practices and insights with Training, Operations, and People teams

Cross-Functional Collaboration

Work closely with:
National Training Manager to support curriculum execution and updates
Operations leaders to align training with field expectations
People Team to support growth, compliance, and team readiness
Support the formal transition from training into the New Restaurant Opening (NRO) phase

Qualifications

5+ year professional training in multi-unit environment; experience in QSR, fast casual, foodservice operations, or high‑volume retail or hospitality required.
Previous operations experience as a Restaurant Manager, or above-restaurant leader in QSR, retail, or hospitality a plus.
Program design, improvement, and rollout are strongly preferred.
Must have expertise in training, adult learner theory, coaching, and leadership development.
Ability to train diverse audiences in dynamic retail and lab environments.
Strong communication, facilitation, and relationship‑building skills.
Organized, adaptable, and able to execute in a fast‑growing, changing business model.
Training certification NRF RISE Up or equivalent is a plus

Key Competencies

Expert training & facilitation skills -a passion for teaching and developing others
Adaptability & Agility -Value training structure with agility to flex quickly as we grow.
Coaching & Development - Influence without authority and model brand standards consistently. Builds trust quickly with new teams and partners.
Problem‑Solving & Continuous Improvement -enjoy building programs through continuous improvement while executing in real time. Proven track record in developing systems for maximum efficiency at scale
Brand Stewardship & Standards Enforcement -Ensure consistency across all learners, programs and new stores.
Communication Skills –Adaptable communication, presentation, and public speaking skills; additional languages a plus
Learning Agility -Master of effective adult learning and facilitation techniques
Multiple Priorities & Project Management -Strong organizational, project and balancing multiple priorities to meet timeline goals.

Physical Demands / Working Conditions