Operations & Training Director

JetFuel; New York (NY); Hybrid; USD 150,000 - 190,000; Full time

Benefits offered by this job

Hybrid schedule NYC

On-site weekend pay

Earned comp days

15 PTO days

Health Benefits

401k plans

Bonus Eligible

Job summary

JetFuel is seeking a Director, Client Services to lead and grow our experiential marketing client programs in NYC. You will oversee production elements, manage client relationships, and collaborate with our social and digital teams to deliver integrated activation plans.

You will develop timelines, staffing, budgets, and performance metrics, while cultivating senior client partnerships and guiding a talented account team through large-scale events and media initiatives.

Qualifications

• 6-8 years in experiential or event marketing.
• Digitally fluent with ability to integrate programs across channels.
• Strong communication and presentation skills.
• Curious, passionate leader who inspires teams.
• Ability to build and maintain client relationships at senior levels.

Responsibilities

• Oversee all production elements and client deliverables to meet standards.
• Manage client expectations and relationships across levels.
• Develop programs with timelines, staffing, budgets, and evaluations.
• Provide proactive leadership to accounts, staff and clients.
• Plan and manage large-scale events efficiently.
• Guide media relations strategies and new business development.
• Ensure proper use of company resources and expense reporting.

Skills

Leadership

Client relations

Staff management

Event production

Project management

Communication

Strategic thinking

Public speaking

Team collaboration

Industry knowledge

Job description

Our fast-growing agency is on the hunt for a Director, Client Services to join us on our journey of building the industry’s next great force in the experiential marketing space.

Here’s Our Philosophy

• Moments in time that Brand experiences that engage. Cultivating social currency that

inspires sharing & advocacy.

Here’s What We Are Looking For

We are looking for a person who has vast experience & knowledge in the Experiential and Event Marketing realm. This person will be responsible for the management + execution of client experiential programs, as well as delivery the connected social + content tactics in partnership with the JetFuel social + digital team members. Experiential program examples include mobile tours, sampling campaigns, one-off events, retail marketing programs, and trade shows. Social + Content examples include content shoots, content-generating activities at events, and capturing content for use on social channels.

Tactical applications include developing an overarching activation plan, developing a program timeline, recruiting, training and managing staff, tracking performance, etc. This person also needs to know how to organically cultivate existing client relationships, to allow JetFuel to deliver more value and services.

Responsibilities

• Here’s what you’ll need to do:
• Oversee and lead all facets of production elements and client deliverables, ensuring the end product meets and/or exceeds JFS & client standards
• Ensure management of client expectations
• Develop and manage projects and programs, including strategies, implementation plans, evaluation mechanisms, staffing plans, timelines and budgets
• Act with a high degree of independence; holds responsibility for overall account relationships
• Maintain and grow existing accounts, establishing relationships with key client contacts and ensuring that client/agency relationships exists on multiple levels and grow over time
• Leverage full resources JetFuel, increasing client/agency points of contact
• Provide proactive leadership to accounts, staff and clients
• Direct development of broad range of materials developed by account team, including client memos, press releases, speeches, articles, brochures, presentation and collate
• Plan and manage large-scale events efficiently and effectively
• Develop and guide media relations strategy
• Develop and direct new business program development and presentations working with senior leaders
• Company Credit Card & Expenses: Employees may be issued a company credit card for business- related expenses, and must ensure proper use, retain receipts, and submit weekly expense reports for approval

Qualifications

• Here’s what you got:
• 6-8 years of experience
• Digitally fluent, with an understanding of the complex, fragmented media landscape and how to bring together cohesive programs and drive results for clients
• Appreciation for how great work gets done and a commitment to ensuring creative excellence/output
• Strong communication skills, particularly with oral presentations
• Insatiably curious, lifelong learner
• Authentically passionate about great work, your team and our business
• Diplomatic, Inspiring and Empathetic leader
• A good listener, who reads people well and adapts their style and response accordingly
• Strong project management, counseling, programming, people management and business development skill
• The role may require work outside of typical business hours, including evenings, weekends, or holidays, to meet deadlines or support critical projects.
• The position might involve on-call responsibilities or rotating shifts to ensure project coverage outside of normal business hours
• The job will require travel to meet with clients, attend meetings, or support

Compensation

• Salary: $170K/year
• Benefits
• Salary annualized compensation
• Hybrid schedule in NYC – in office Tuesday - Thursday
• On-site weekend pay
• Earned comp days for onsite weekends
• 15 PTO days
• Health Benefits
• 401k plans
• Bonus Eligible