Operations & Training Director

UNAVAILABLE; New York (NY); Hybrid; USD 145,000 - 195,000; Full time

Benefits offered by this job

Hybrid schedule in NYC

On-site weekend pay

Earned comp days for onsite weekends

15 PTO days

Health Benefits

401k plans

Bonus Eligible

Job summary

JetFuel seeks a Director, Client Services to lead client experiential programs and connected social campaigns. You’ll oversee production elements, ensure high-quality deliverables, and cultivate long-term client relationships across brands in NYC.

Responsibilities include staffing, activation planning, budgets, and guiding senior leaders to grow business while delivering top-tier experiences for our clients. You will coordinate with the JetFuel social and digital team to maximize engagement.

Qualifications

• 6-8 years of experience in experiential and event marketing, with proven leadership in client services.
• Ability to manage and execute client experiential programs and social/digital tactics.
• Strong communication, relationship-building, and staff management skills.

Responsibilities

• Oversee and lead all facets of production elements and client deliverables, ensuring the end product meets client standards.
• Maintain and grow existing accounts, establishing relationships with key client contacts and ensuring ongoing collaboration.
• Develop and manage projects and programs, including strategies, implementation plans, timelines and budgets.
• Lead media relations strategy and new business program development in partnership with senior leaders.

Skills

Leadership

Client services

Event marketing

Project management

Communication skills

Travel readiness

Job description

Overview

Our fast-growing agency is on the hunt for a Director, Client Services to join us on our journey of building

the industry’s next great force in the experiential marketing space.

Here’s our philosophy:

• Moments in time that Brand experiences that engage. Cultivating social currency that

inspires sharing & advocacy.

Here’s what we are looking for:

We are looking for a person who has vast experience & knowledge in the Experiential and Event Marketing realm. This person will be responsible for the management + execution of client experiential programs, as well as delivery the connected social + content tactics in partnership with the JetFuel social + digital team members. Experiential program examples include mobile tours, sampling campaigns, one-off events, retail marketing programs, and trade shows. Social + Content examples include content shoots, content-generating activities at events, and capturing content for use on social channels.

Tactical applications include developing an overarching activation plan, developing a program

timeline, recruiting, training and managing staff, tracking performance, etc. This person also needs to know

how to organically cultivate existing client relationships, to allow JetFuel to deliver more value and services.

Responsibilities

• Here’s what you’ll need to do:

  • Oversee and lead all facets of production elements and client deliverables, ensuring the end

  product meets and/or exceeds JFS & client standards

  • Ensure management of client expectations
  • Develop and manage projects and programs, including strategies, implementation plans, evaluation

  mechanisms, staffing plans, timelines and budgets

  • Act with a high degree of independence; holds responsibility for overall account relationships
  • Maintain and grow existing accounts, establishing relationships with key client contacts and ensuring

  that client/agency relationships exists on multiple levels and grow over time

  • Leverage full resources JetFuel, increasing client/agency points of contact
  • Provide proactive leadership to accounts, staff and clients
  • Direct development of broad range of materials developed by account team, including client memos,

  press releases, speeches, articles, brochures, presentation and collate

  • Plan and manage large-scale events efficiently and effectively
  • Develop and guide media relations strategy
  • Develop and direct new business program development and presentations working with senior leaders
  • Company Credit Card & Expenses: Employees may be issued a company credit card for business- related expenses, and must ensure proper use, retain receipts, and submit weekly expense reports for approval

Qualifications

• Here’s what you got:

  • 6-8 years of experience
  • Digitally fluent, with an understanding of the complex, fragmented media landscape and how to bring

  together cohesive programs and drive results for clients

  • Appreciation for how great work gets done and a commitment to ensuring creative excellence/output
  • Strong communication skills, particularly with oral presentations
  • Insatiably curious, lifelong learner
  • Authentically passionate about great work, your team and our business
  • Diplomatic, Inspiring and Empathetic leader
  • A good listener, who reads people well and adapts their style and response accordingly
  • Strong project management, counseling, programming, people management and business development

  skill

  • The role may require work outside of typical business hours, including evenings, weekends, or holidays, to meet deadlines or support critical projects.
  • The position might involve on-call responsibilities or rotating shifts to ensure project coverage outside of normal business hours
  • The job will require travel to meet with clients, attend meetings, or support

Compensation

• Salary: $170K/year

• Benefits

  • Salary annualized compensation
  • Hybrid schedule in NYC – in office Tuesday - Thursday
  • On-site weekend pay
  • Earned comp days for onsite weekends
  • 15 PTO days
  • Health Benefits
  • 401k plans
  • Bonus Eligible