Operations Trainer (4504)

Paycom; Waco (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Paycom in Central - Waco, TX is seeking an experienced Operations Trainer to lead training initiatives for Patient Services Representatives and other WFM Operational staff. The role focuses on delivering approved curricula, conducting new-hire onboarding, and maintaining quality through ongoing education.

The position requires strong leadership, communication skills, and the ability to coordinate schedules and materials with PMs and PSRs.

Qualifications

• Requires High School diploma or equivalent.
• Associate or bachelor’s degree preferred.
• 2 years training facilitator experience required.
• 2 years curriculum development experience required.

Responsibilities

• Gather and evaluate information from leadership and staff on training processes to identify improvements.
• Collaborate with program managers to implement training material updates.
• Deliver approved training curriculum for new hires.
• Deliver continuing education curriculum and follow-up training.
• Perform quality audits for new hires and competency observations.
• Ensure staff are aware of policies and procedures.
• Communicate training needs and outcomes to management.
• Provide hands-on training in classroom and clinic settings.

Skills

Training delivery

Curriculum development

Verbal communication

Written communication

Leadership

Time management

Collaboration

Education

High School Diploma or equivalent

Associate or Bachelor’s degree preferred

2 years training facilitator experience

2 years curriculum development experience

Job description

Job Details

Level: Experienced, Job Location: Central - Waco, TX 76707, Position Type: Full Time, Education Level: 2 Year Degree, Job Shift: Day, Job Category: Training, PRIMARY DUTIES: (At the direction of the Operations Training Manager)

Primary Duties

• Gather and evaluate information from WFM Leadership, Practice Managers (PMs) and Patient Services Representatives (PSRs) on current training processes to identify strengths and weaknesses and areas for improvement to ensure training needs are met for assigned clinics and communicate identified training needs and recommendations to the Operations Training Manager.
• Collaborate with PMs to support the implementation of training material updates and methods to improve PSR retention.
• Deliver approved training curriculum for new hires.
• Deliver approved continuing education curriculum and follow-up training.
• Perform quality audits for new hires and competency observations for new hires as directed.
• Ensure new hires are aware of the Center’s policies and procedures.
• Communicate with PMs, and PSRs to ensure training needs are met and provide feedback to the Operations Training Manager regarding identified needs or concerns.
• Collaborate with PMs in implementing training material for process updates as needed.
• Collaborate with PMs to coordinate assigned training schedules for Patient Services Representatives and other WFM Operational leaders as directed.
• Document progress of various training statuses and communicate training outcomes and follow-up needs for evaluation of performance.
• Provide support regarding established policies and procedures for PMs and PSRs as needed and escalat[e] questions requiring clarification to the Operations Training Manager.
• Communicate approved updates to processes to PMs, PSRs and staff of other departments as needed.
• Provide “Hands On” training in the classroom and clinic setting as assigned.

Other Duties

Other duties as assigned by supervisor

Qualifications

Operations Trainer

Reports To

Operations Training Manager

Education & Experience

High School Diploma or equivalent required. Associate degree or bachelor’s degree preferred. Previous experience required: 2 years of experience in training facilitator role, 2 years of experience in curriculum development

Skills

• Familiar with modern and traditional training methods
• Excellent leadership and motivational skills
• Ability to plan, manage time and multitask effectively
• Advanced database and computer skills
• Strong verbal and written communication skills
• Excellent decision-making skills and problem-solving skills
• Good collaboration and teamwork skills

Physical and Mental Requirements

• Visual and auditory accuracy
• Shift length - 8 hours
• Ability to drive 5-6 hours per day and make several stops while maintaining concentration, and deal with a variety of stressful situations including adverse weather, traffic, and deadlines
• Continuous repetitive grasping and manipulation of both hands
• Occasional reaching, walking, squatting, bending, kneeling, twisting, and climbing
• Occasionally carrying, lifting, pushing, and pulling of up to 50 lbs.
• Occasionally working in confined, noisy, dusty areas
• Understand/carry out simple/detailed, oral/written instructions with retention
• Read and interpret detailed specifications
• Subject to random drug tests