Operations Trainer

Paycom; Waco (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

Paycom is seeking an Operations Trainer to gather feedback from WFM Leadership, PMs and PSRs, develop and deliver training for new hires and ongoing staff, and perform quality audits to ensure competency and policy adherence. The role collaborates with PMs for updates and schedules, providing hands-on classroom and clinic training in a fast-paced environment.

The ideal candidate has a high school diploma (associate or bachelor preferred), 2 years in training facilitation and curriculum

Qualifications

• Familiar with modern/traditional training methods.
• Excellent leadership and motivational skills.
• Plan, manage time and multitask effectively.
• Advanced database and computer skills.
• Strong verbal and written communication skills.
• Excellent decision-making and problem-solving skills.
• Good collaboration and teamwork skills.

Responsibilities

• Gather and evaluate information from leadership, PMs and PSRs on training processes to identify strengths and weaknesses.
• Deliver approved training curriculum for new hires.
• Deliver continuing education curriculum and follow-up training.
• Perform quality audits for new hires and competency observations.
• Ensure new hires are aware of policies and procedures.
• Communicate training needs to Operations Training Manager and assist with updates.
• Provide Hands-On training in classroom and clinic settings.
• Document progress of training statuses and communicate outcomes for evaluation.

Skills

Training delivery

Curriculum design

Leadership

Time management

Communication

Problem solving

Collaboration

Database skills

Education

High School Diploma

Associate degree preferred

Bachelor’s degree preferred

Job description

PRIMARY DUTIES: (At the direction of the Operations Training Manager)Gather and evaluate information from WFM Leadership, Practice Managers (PMs) and Patient Services Representatives (PSRs) on current training processes to identify strengths and weaknesses and areas for improvement to ensure training needs are met for assigned clinics and communicate identified training needs and recommendations to the Operations Training Manager.Collaborate with PMs to support the implementation of training material updates and methods to improve PSR retention.Deliver approved training curriculum for new hires.Deliver approved continuing education curriculum and follow-up training.Perform quality audits for new hires and competency observations for new hires as directed.Ensure new hires are aware of the Center’s policies and procedures.Communicate with PMs, and PSRs to ensure training needs are met and provide feedback to the Operations Training Manager regarding identified needs or concerns.Collaborate with PMs in implementing training material for process updates as needed.Collaborate with PMs to coordinate assigned training schedules for Patient Services Representatives and other WFM Operational leaders as directed.Document progress of various training statuses and communicate training outcomes and follow-up needs for evaluation of performance.Provide support regarding established policies and procedures for PMs and PSRs as needed and escalate questions requiring clarification to the Operations Training Manager.Communicate approved updates to processes to PMs, PSRs and staff of other departments as needed.Provide “Hands On” training in the classroom and clinic setting as assigned.OTHER DUTIES:Other duties as assigned by supervisorOperations TrainerREPORTS TO: Operations Training ManagerEDUCATION & EXPERIENCE: High School Diploma or equivalent required. Associate degree or bachelor’s degree preferred. Previous experience required: 2 years of experience in training facilitator role, 2 years of experience in curriculum developmentSKILLS:Familiar with modern and traditional training methodsExcellent leadership and motivational skillsAbility to plan, manage time and multitask effectivelyAdvanced database and computer skillsStrong verbal and written communication skillsExcellent decision-making skills and problem-solving skillsGood collaboration and teamwork skillsPHYSICAL AND MENTAL REQUIREMENTS:Visual and auditory accuracyShift length - 8 hoursAbility to drive 5-6 hours per day and make several stops while maintaining concentration, and deal with a variety of stressful situations including adverse weather, traffic, and deadlinesContinuous repetitive grasping and manipulation of both handsOccasional reaching, walking, squatting, bending, kneeling, twisting, and climbingOccasionally carrying, lifting, pushing, and pulling of up to 50 lbs.Occasionally working in confined, noisy, dusty areasUnderstand/carry out simple/detailed, oral/written instructions with retentionRead and interpret detailed specificationsSubject to random drug tests