Operations Trainer

WebPT; United States; Remote; USD 65,000 - 125,000; Full time

Job summary

WebPT is seeking an enthusiastic Operations Trainer to enhance the onboarding and training experience for internal teams. This role includes delivering engaging training sessions, collaborating with Learning Experience Designers, and contributing to the quality of education. Ideal candidates will possess strong organizational and communication skills, with a focus on adult learning principles. Join us to empower others and make an impact in the rehab therapy sector.

Benefits

Ample Time Off for fun and rest

Work from nearly anywhere in the US

Time Off to make an impact through volunteering

Health, Dental, Vision, 401k, HSA, and many other benefits

Qualifications

• 0–2 years of training or education experience.
• 2 years of technical troubleshooting and customer service experience.
• Strong verbal and written communication skills.

Responsibilities

• Facilitate virtual instructor-led training sessions.
• Manage scheduling of training sessions with internal teams.
• Evaluate trainee’s progress and prepare for training phases.

Skills

Organizational Skills

Communication Skills

Technical Aptitude

Education

Bachelor's Degree in English/Literature, Instructional Design, Educational Technology

Tools

Google Meet

Zoom

Microsoft Teams

Job description

Join to apply for the Operations Trainer role at WebPT

Join to apply for the Operations Trainer role at WebPT

Who We Are Looking For

WebPT is looking for an enthusiastic, detail-oriented Operations Trainer to join our Member Education team. This role will focus on delivering engaging and effective training to our internal post-sales teams, including Support, Member Success, and Implementation. You'll help us onboard new team members, deliver product enablement, and contribute to building a consistent, high-quality learning experience across the organization.

Who We Are Looking For

WebPT is looking for an enthusiastic, detail-oriented Operations Trainer to join our Member Education team. This role will focus on delivering engaging and effective training to our internal post-sales teams, including Support, Member Success, and Implementation. You'll help us onboard new team members, deliver product enablement, and contribute to building a consistent, high-quality learning experience across the organization.

The ideal candidate has some hands-on experience with training delivery or facilitation. We're seeking an individual with a strong interest in adult learning principles, classroom management, and instructional delivery best practices — and a passion for helping others achieve success.

What You’ll Be Doing As A Part of Our Team

• Facilitate virtual instructor-led training (VILT) sessions for post-sales teams, focusing on onboarding and ongoing product education
• Collaborate closely with Learning Experience Designers to maintain, enhance, and update US- and Global-based Support training programs
• Manage the scheduling of all training sessions, coordinating with internal teams to ensure optimal timing and participation
• Participate in regular training and quality calibration sessions to ensure consistency and excellence in training delivery
• Work collaboratively with the Global Training Manager in India to align stateside and global training efforts
• Evaluate trainee’s progress and preparedness for the nesting and greenlighting phases of training
• Regularly contribute to WebPT’s Knowledge-Centered Service (KCS) knowledge base by identifying content gaps and submitting/maintaining articles
• Work with support leadership to identify training needs
• Communicate effectively with support leadership to provide updates on team members’ progress and status
• Review support surveys for feedback and follow up with members who have provided negative feedback, with a focus on how we can improve the quality of support
  
  

What You Should Have To Qualify

• Proven ability to build, execute, manage, complete, and improve projects in a fast-paced environment
• Demonstrated ownership and consistent delivery on commitments; exceptional organizational skills, follow-through, and attention to detail
• Ability to drive program effectiveness and high levels of customer satisfaction
• Outstanding written, verbal, and interpersonal communication skills
• Natural leadership skills and a focus on people coaching
• Technical aptitude and proven ability to use web browsers, web applications, and other forms of technology
  
  

Required

• 0–2 years of professional experience in a training, education, support, or similar role
• 2 years of technical troubleshooting and customer service experience with high-performing metrics of 90% or higher CSAT and QA scores
• General knowledge of adult learning principles, classroom management techniques, and training delivery strategies
• Strong verbal and written communication skills
• Highly detail-oriented, with excellent organizational and time-management skills
• Comfortable presenting to diverse audiences in a virtual environment
• Proficient in basic virtual training tools such as Google Meet, Zoom, Microsoft Teams, and/or similar platforms
• Bachelor's degree (English/Literature, Instructional Design, Educational Technology, or related discipline a plus) or equivalent experience instead of a degree
  
  

Preferred

• Knowledge of HIPAA compliance
• Experience with Salesforce Service Cloud and Salesforce Reports
• Familiarity with Knowledge-Centered Service (KCS) methodology
• Experience working in SaaS, healthcare, or customer support environments
• Exposure to LMS platforms, knowledge management systems, or eLearning environments
  
  

Culture is at our Core

• Service: Create Raving Fans
• Accountability: F Up; Own Up
• Attitude: Possess True Grit
• Personality: Be Minty
• Work Ethic: Be Rock Solid
• Community Outreach: Give Back
• Health and Wellness: Live Better
• Resource Efficiency: Do Más With Menos
  
  

About Us

Here, we work hard—but we have lots of fun doing it. We believe in equal opportunity for all, autonomy, trailblazing, and always doing right by our Members. Most importantly, though, we believe in empowering rehab therapy professionals to achieve greatness in practice. So, if you’re a can-do kinda person who loves to help Members win and enjoys working from just about anywhere—then you’ll fit right in. We’ve got big plans, but we can’t achieve them without you. Join us, and let’s achieve greatness.

Company Perks

• Ample Time Off for fun and rest
• Work from nearly anywhere in the US
• Time Off to make an impact through volunteering
• Multiple Employee Resource Groups (ERGs)
• Health, Dental, Vision, 401k, HSA, any many other benefits
• Authenticity and Acceptance
  
  

At WebPT, we're dedicated to fair and competitive compensation based upon our industry peer benchmarks. While job postings offer a pay range as a general reference, the final offer depends on candidate qualifications and experience. Our aim is to provide equitable compensation that recognizes your unique skills and contributions. During interviews, we'll discuss your qualifications and expectations, striving for a competitive and fair offer.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Human Resources

• Industries

  Software Development

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