Operations Trainee (Manager in Training Program)

Hyatt; Monterey (CA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Hotel discounts

Comprehensive benefits package (full-time positions only)

Job summary

A well-known hotel chain is seeking an Operations Trainee to assist the operations team in ensuring excellent service quality for guests. This role requires a Bachelor's degree in hospitality management and previous experience in front-of-house hospitality. Responsibilities include meeting service standards, responding to guest inquiries, and continuously learning new skills. The position offers opportunities for professional development in a dynamic hospitality environment.

Qualifications

• Availability to work weekends and holidays.
• Experience in hospitality front-of-house.

Responsibilities

• Meet service quality standards affecting guest satisfaction.
• Respond to guest questions or problems in a timely manner.
• Engage in task-based assignments to develop operational expertise.

Skills

Hospitality management knowledge

Customer service skills

Problem-solving abilities

Education

Bachelor's degree in hospitality management or similar

Job description

Operations Trainee (Manager in Training Program)

The Operations Trainee Front Office – Part Time or Full‑time assists the operations team to ensure exceptional service, quality, and value for each guest throughout their stay, from front office, concierge, PBX, and bell staff.

Responsibilities

• Meet service quality standards that affect guest satisfaction; respond to guest questions or problems in a timely, professional manner.
• Accept opportunities to learn new skills.
• Improve performance or cross‑train for other hotel positions.
• Solve routine problems that occur on the job.
• Ask questions when unsure how to complete something.
• Learn new skills as quickly as possible, matching peers in the same job.
• Engage in task‑based assignments and learning activities to develop operational expertise.
• Interact with owners, guests, and associates to enhance service skills.

Qualifications

• Bachelor's degree in hospitality management or similar.
• Availability to work weekends and holidays.
• Experience in hospitality front‑of‑house.

Benefits

Davidson Hospitality Group is an award‑winning, full‑service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well‑being of our team members and their families.

• Hotel discounts.
• Comprehensive benefits package (full‑time positions only).

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.

EEO (AA) – Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation.

Davidson Hospitality is a drug‑free workplace. Pre‑employment drug test and background check required. We participate in E‑Verify.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third‑party management company that is responsible for all employment benefits and obligations at this location.