Front Office Manager

Margaritaville Hotel Kansas City; United States; On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical Coverage

Dental & Vision Coverage

Teledoc service

Free Maintenance Medications

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Job summary

Margaritaville Hotel Kansas City is seeking a seasoned Front Office Manager to elevate guest experiences in a dynamic property. You will lead a high-energy front office team, uphold service standards, and drive budgeted profitability.

Responsibilities include staff training, recruitment, and performance coaching, plus ensuring compliance with policies and guest safety while delivering Margaritaville hospitality across all channels.

Qualifications

• Two years of departmental management experience in front office or related disciplines.
• Strong time management and negotiation skills.
• Ability to lead each discipline of the department independently.
• Ability to comply with Innkeeper laws of the jurisdiction.
• Experience with cash handling.
• Effective communication with guests and staff.
• Fluent reading, writing and speaking English.
• Proficient computer skills.
• No health/safety threats to self or others.

Responsibilities

• The Front Office Manager must demonstrate a commitment to customer service by soliciting and responding promptly to guest needs.
• Ensure all members of the Front Office staff, including new hires, are trained to meet standards of each component.
• Empower staff to deliver exceptional customer service, meeting or exceeding budgeted profit and margin of the department.
• Prepare annual departmental budget that accurately reflects the hotel's operations plan.
• Manage human resources functions including recruiting, selection, orientation, training, coaching, performance reviews, recognition programs, maintain a skilled and motivated workforce.

Skills

Management experience

Time management

Negotiation skills

Legislation compliance

Cash handling

Communication skills

English fluency

Computer skills

Safety compliance

Job description

Overview

Located in the dynamic heart of the U.S., our hotel blends laid-back luxury with endless entertainment. With an outdoor resort-style pool, family-friendly activities, versatile meeting and event spaces, retail locations, and Margaritaville-inspired restaurants and bars, you'll create unforgettable experiences for our guests. Kansas City, celebrated by Travel + Leisure, the Wall Street Journal, and the New York Times, offers a rich array of outdoor activities, cultural attractions, sports venues, and major events. Join our high-energy team and help guests enjoy everything this growing city has to offer while embracing the Margaritaville state of mind.

Overview

Located in the dynamic heart of the U.S., our hotel blends laid-back luxury with endless entertainment. With an outdoor resort-style pool, family-friendly activities, versatile meeting and event spaces, retail locations, and Margaritaville-inspired restaurants and bars, you'll create unforgettable experiences for our guests. Kansas City, celebrated by Travel + Leisure, the Wall Street Journal, and the New York Times, offers a rich array of outdoor activities, cultural attractions, sports venues, and major events. Join our high-energy team and help guests enjoy everything this growing city has to offer while embracing the Margaritaville state of mind.

The Front Office Manager must demonstrate a commitment to customer service by soliciting and responding promptly to guest needs. Ensure all members of the Front Office staff, including new hires, are trained to meet standards of each component. Empower staff to deliver exceptional customer service, meeting or exceeding budgeted profit and margin of the department. Prepare annual departmental budget that accurately reflects the hotel's operations plan. Manage human resources functions including recruiting, selection, orientation, training, coaching, performance reviews, recognition programs, maintain a skilled and motivated workforce.

Qualifications

• College level reasoning, math, and language skills.
• Two years prior departmental management experience in front office or related disciplines.
• Time management and negotiation skills.
• Ability to manage and lead each discipline of the department independently.
• Ability to manage according to employment and Innkeeper laws of the jurisdiction.
• Prior cash handling experience necessary.
• Ability to communicate effectively with the public and other employees.
• Read, write and speak English fluently.
• Computer experience required.
• No employee will pose a direct threat to the health/safety of self or others.

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US.A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

• Davidson Hospitality is a drug free workplace.Pre-employment drug test and background check required.We participate in E-Verify.