Assistant Front Office Manager

Hyatt; Monterey (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical Coverage

Dental & Vision Coverage

Paid Time Off

Tuition Reimbursement

Hotel Discounts

401K Match

Pet Insurance

Job summary

A hospitality management company is seeking an Assistant Front Office Manager for its Monterey location. This role involves supervising front office operations and ensuring exceptional guest service. The ideal candidate will have at least 2 years of front office experience and strong problem-solving skills. Working evenings is required. Competitive benefits include medical coverage, hotel discounts, and paid time off.

Qualifications

• Minimum of 2 years previous hotel front office in a similar role.
• Prior cash handling experience necessary.
• Excellent guest service, organization and problem solving skills.
• Ability to multi task and work in a fast paced environment.
• Ability to work a flexible schedule to include weekends and holidays.

Responsibilities

• Supervises and manages employees to ensure day-to-day operations.
• Handles complaints and resolves grievances effectively.
• Collaborates with the Front Office Manager on service improvements.
• Collaborates with the Front Office Manager on improving departmental service.
• Emphasizes guest satisfaction during meetings and continuous improvement.
• Serves as a role model for appropriate behaviors.
• Sets a positive example for guest relations.
• Displays outstanding hospitality skills and empowers staff.

Skills

Guest service

Organization

Problem solving

Multi-tasking

Interpersonal skills

Multi-tasking

Flexible schedule

Education

Experience in hotel front office

Cash handling experience

Job description

Please apply directly on davidsonhospitality.com/careers

Overview

The Assistant Front Office Manager is responsible for assisting the Front Office Manager in the supervision of the entire front office operations to ensure profitability, exceptional service, quality and value to each guest throughout their stay. Will help oversee front office, concierge, PBX and bell staff including selecting, training, and developing the team. This position will work primarily the evening shift to ensure there is a Manager On-Duty in the evening.

Responsibilities

• Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
• Establishes and maintains open, collaborative relationships with employees.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Collaborates with the Front Office Manager on ways to continually improve departmental service.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Serves as a role model to demonstrate appropriate behaviors.
• Sets a positive example for guest relations.
• Displays outstanding hospitality skills.
• Empowers employees to provide excellent customer service.

Qualifications

• Prior cash handling experience necessary.
• Minimum of 2 years previous hotel front office in a similar role.
• Excellent guest service, organization and problem solving skills.
• Ability to multi task and work in a fast paced environment.
• Ability to work a flexible schedule to include weekends and holidays.

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Three Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.