Operations & Tournament Success Lead

USA Prime; Dallas (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Health, dental, and vision insurance

PTO and paid holidays

401(k) matching

Job summary

A leading sports operations firm based in Dallas is seeking an Operations & Tournament Specialist. This role involves managing client communications, overseeing operational tasks, and facilitating a positive tournament experience. The ideal candidate has 2+ years in a relevant field with strong communication skills, detail orientation, and proficiency in HubSpot and Microsoft Office. Competitive salary and comprehensive benefits offered in this dynamic position.

Qualifications

• 2+ years experience in operations, customer success, or client services.
• Experience working in CRM platforms; HubSpot experience strongly preferred.
• Ability to interpret contracts and pricing details.

Responsibilities

• Serve as the main operational point of contact for assigned clients.
• Monitor and respond to client tickets and emails promptly.
• Manage returned ACH and credit card payments.

Skills

Strong communication skills

Detail-oriented

Time-management

Proactive problem-solver

Tools

HubSpot

Microsoft Office (Excel, Word, Outlook, Teams)

Job description

A leading sports operations firm based in Dallas is seeking an Operations & Tournament Specialist. This role involves managing client communications, overseeing operational tasks, and facilitating a positive tournament experience. The ideal candidate has 2+ years in a relevant field with strong communication skills, detail orientation, and proficiency in HubSpot and Microsoft Office. Competitive salary and comprehensive benefits offered in this dynamic position.