Operations and Tournament Specialist

USA Prime; Dallas (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Health, dental, and vision insurance

PTO and paid holidays

401(k) matching

401(k) matching

Job summary

A leading sports operations firm based in Dallas is seeking an Operations & Tournament Specialist. This role involves managing client communications, overseeing operational tasks, and facilitating a positive tournament experience. The ideal candidate has 2+ years in a relevant field with strong communication skills, detail orientation, and proficiency in HubSpot and Microsoft Office. Competitive salary and comprehensive benefits offered in this dynamic position.

Qualifications

• 2+ years experience in operations, customer success, or client services.
• Experience working in CRM platforms; HubSpot experience strongly preferred.
• Ability to interpret contracts and pricing details.
• Experience using CRM platforms; HubSpot experience preferred.
• Proficiency in Microsoft Office (Excel, Word, Outlook, Teams).
• Ability to interpret contracts, pricing details, and financial information.
• Comfortable managing multiple priorities and working independently.

Responsibilities

• Serve as the main operational point of contact for assigned clients.
• Monitor and respond to client tickets and emails promptly.
• Manage returned ACH and credit card payments.
• Review and interpret client pricing contracts accurately.
• Maintain client records and workflows in the CRM (HubSpot preferred).
• Collaborate cross-functionally with internal teams to resolve client issues and ensure smooth operations.
• Build and maintain reports and documents using Microsoft Office tools.
• Identify opportunities to improve internal processes and client experience.
• Support general operations projects and tasks as needed.

Skills

Strong communication skills

Detail-oriented

Time-management

Proactive problem-solver

Time management

Independent work

Tools

HubSpot

Microsoft Office (Excel, Word, Outlook, Teams)

Word

Outlook

Teams

Job description

About the Role

We are looking for a friendly and detail-oriented Operations & Tournament Specialist to join our team. In this dynamic role, you will be the go-to person for our clients and baseball clubs, ensuring everyone feels supported and connected. You’ll manage client communications, oversee everyday operational tasks, handle billing inquiries, and create a positive experience for everyone involved. As a key member of our team, you’ll build strong relationships with our tournament partners and help baseball teams navigate the tournament landscape. Your ability to communicate clearly and warmly will be crucial as you assist teams with their entry into tournaments and provide support whenever needed. This role requires a proactive problem‑solver who is comfortable juggling multiple tasks while maintaining a personal touch. Your responsibilities will encompass being the main operational point of contact for your assigned clients, responding to inquiries and requests promptly, and managing any payment‑related processes smoothly. You’ll keep accurate records in our CRM system (with HubSpot experience preferred) and collaborate closely with internal teams to ensure everything runs like clockwork. You’ll also play a vital role in overseeing tournament logistics, scheduling, and gathering feedback to enhance future events.

Key Responsibilities

• Serve as the main operational point of contact for an assigned portfolio of clients.
• Monitor and respond to client tickets, emails, and requests in a timely and professional manner.
• Manage returned ACH and credit card payments, ensuring proper resolution and communication with clients.
• Review, understand, and accurately interpret client pricing contracts.
• Maintain accurate client records and workflows within CRM systems (HubSpot experience preferred).
• Collaborate cross‑functionally with internal teams to resolve client issues and ensure smooth execution of operational processes.
• Build and maintain reports and documents using Microsoft Office (Excel, Word, Outlook, Teams).
• Identify opportunities to improve internal processes and client experience.
• Support general operations projects and tasks as needed.

Qualifications Required

• 2+ years experience in operations, customer success, client services, or a similar role.
• Strong communication skills (both written and verbal)
• High attention to detail with excellent organizational and time‑management abilities.
• Experience working in CRM platforms; HubSpot experience strongly preferred.
• Proficiency in Microsoft Office (Excel, Word, Outlook, Teams).
• Ability to interpret contracts, pricing details, and financial information.
• Comfortable managing multiple priorities and working independently.

Qualifications Preferred

• Experience working in a fast‑paced startup environment.
• Familiarity with ACH/credit card processing workflows or billing systems.
• Experience working with tournament providers and coordinating schedules.

What We’re Looking For

• Someone who is proactive, resourceful, and eager to learn.
• A self‑starter who enjoys improving processes and solving problems.
• A team player who communicates clearly and collaborates well.

Compensation & Benefits

• Competitive salary
• Health, dental, and vision insurance
• PTO and paid holidays
• 401(k) matching