Operations Technician II

BrightSpeed LLC; Charlotte (NC); Hybrid; USD 45,000 - 80,000; Full time

Job summary

An established industry player is seeking an Operations Technician III to enhance their fiber network operations. This dynamic role involves monitoring and managing network performance, troubleshooting issues, and ensuring customer satisfaction through effective communication. Join a forward-thinking company that values innovation and teamwork, where your contributions will directly impact underserved communities. With a commitment to diversity and inclusion, this organization offers a supportive environment for growth and development, along with competitive compensation and comprehensive benefits. If you're ready to take your career to the next level, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401K Plan with Company Matching

Employee Assistance Program

Voluntary Benefits

Qualifications

• 3+ years of experience in network operations or related field.
• Strong troubleshooting skills with telecom equipment.

Responsibilities

• Monitor and maintain network connectivity and performance.
• Document network failures and manage trouble tickets.

Skills

Network Monitoring

Troubleshooting Ethernet Routers

Customer Service

Cisco Platforms

Juniper Platforms

Nokia Platforms

Layer 2 & 3 Configuration

Effective Communication

Organizational Skills

Teamwork

Education

High School Diploma

Technical Certification

Tools

Microsoft Office

Network Inventory Systems

Job description

At Brightspeed, we are reimagining how people live, work, play, and connect by providing fast, reliable internet connections and an excellent customer experience across twenty states in the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade from copper to fiber optic technologies, delivering faster and more reliable internet service to underserved rural markets while providing top-tier customer service.

Join us in making this vision a reality by designing and building a world-class fiber network and creating an unmatched customer experience.

Brightspeed is seeking an Operations Technician III to join our team. As an Operations Technician III, your responsibilities will include monitoring, maintaining, and managing networks; opening trouble tickets; repairing network element connectivity with field operations and other teams; leading equipment and facility repairs; and troubleshooting Ethernet routers and switches. You should be able to follow MOPs, anticipate issues, and proactively take corrective actions. Additionally, you will research technical issues through vendor documentation, understand telecom and network topology, and work independently in a NOC environment. Effective communication with peers, other NOC centers, off-net providers, and internal customers is essential, along with proficiency in Microsoft Office.

Your duties will include:

• Responding promptly to alarms and customer calls
• Documenting network failures and maintenance activities thoroughly
• Diagnosing and resolving trouble situations
• Managing multiple trouble reports and guiding restoration efforts
• Supporting technicians during restoration activities
• Following up and closing trouble tickets
• Knowledge of EMS, OSS, network inventory, alarming, and provisioning systems is a plus
• Making port and IP assignments based on connection requests
• Configuring and testing ports for connection requests
• Performing migration work during maintenance windows
• Troubleshooting connectivity issues in central offices (Ethernet, RS232, ISDN, X.25, Sync, Async reverse telnet)

Qualifications

What it takes to succeed:

• At least three years of related experience
• Experience with Cisco, Juniper, and Nokia platforms
• Layer 2 & 3 switch and router configuration and troubleshooting skills
• Experience isolating telecom equipment issues
• Strong customer service, organizational, and teamwork skills
• Ability to prioritize and execute tasks effectively under pressure
• Excellent communication skills, both oral and written

Bonus points for:

• Experience in telecom, cable, or internet service provider industries
• RS232 and X.25 experience
• Knowledge of VRF, OSPF, BGP protocols

#LI-RM1

Additional Information

Why join us?

We embrace contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the Vantage South End - East Tower in Charlotte, NC. We prioritize hiring locally in Charlotte to foster a vibrant community for our hybrid workforce. We offer roles that are remote, hybrid, office, or field-based, depending on the position and individual circumstances. We invest in technology to keep our team connected because we value the best talent, wherever they are.

We offer competitive compensation and comprehensive benefits.

Our benefits include medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company matching; and voluntary benefits, all aimed at promoting overall wellness—physical, emotional, and financial.

Diversity, equity, and inclusion are central to our belief in Being Real. We believe authentic selves at work create a stronger team and promote equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer/Veterans/Disabled.

Please review our Privacy Notices as part of your application process.