Operations Technician: End-to-End Banking Operations

Associated Bank; Green Bay (WI); On-site; USD 23,000 - 39,000; Full time

Benefits offered by this job

401(k) and Pension

Volunteer time off

Colleague Resource Groups

Career development opportunities

Employee stock purchase plan

Banking benefits

Job summary

Associated Bank in Green Bay, WI, is seeking an experienced banking operations professional to manage mid-to-complex processes under general supervision. You will handle transaction input, ledger balancing, and customer issue resolution while maintaining accuracy and timeliness in service delivery.

The role supports multiple product activities and involves process reviews for efficiency. The position requires a High School diploma; an Associate's degree is preferred, with 2–4 years of

Qualifications

• High School diploma required.
• Associate's degree preferred.
• 2-4 years in office/operations or similar.
• 3-5 years office/operations experience preferred.

Responsibilities

• Receiving and reviewing incoming work and contacting appropriate resources as needed.
• Entering transactions into PC, verifying accuracy; and balancing general ledger accounts.
• Resolving complex customer issues using multiple resources and records.
• Perform fast, effective, accurate, and courteous service to customers and banks.
• Preparing, editing, distributing, and/or correcting specialized and/or complex documents.
• Provide regular reports on customer feedback and trends in problems or situations involving various product activities.
• Review processes and procedures for accuracy and efficiency opportunities and recommend to leadership.

Skills

Attention to detail

Customer service

Data entry

Communication

Problem solving

Education

High School Diploma

Associate's Degree

Job description

Associated Bank in Green Bay, WI, is seeking an experienced banking operations professional to manage mid-to-complex processes under general supervision. You will handle transaction input, ledger balancing, and customer issue resolution while maintaining accuracy and timeliness in service delivery.

The role supports multiple product activities and involves process reviews for efficiency. The position requires a High School diploma; an Associate's degree is preferred, with 2–4 years of