Operations Technician (Mortgage Warehouse Servicing)

Associated Bank - Corp; Green Bay (WI); On-site; USD 23,000 - 39,000; Full time

Benefits offered by this job

401(k) plan

Pension plan

Paid time off to volunteer

Diversity-focused Colleague Resource G

Professional development

Employee stock purchase plan

Military benefits

Job summary

Associated Bank is seeking a detail-oriented operations professional to support moderately complex multi-department processes. You will handle data entry, transaction verification, and issue resolution while delivering courteous service to customers and banks.

The role emphasizes accuracy, efficiency, and collaboration with various teams, with opportunities for growth and development within a large regional bank. This position is based in Wisconsin and requires 2-4 years of office experience.

Qualifications

• High School diploma or GED required.
• Associate's degree preferred.
• 2-4 years Office experience required.
• 3-5 years Office / Operations preferred.

Responsibilities

• Receiving and reviewing incoming work and contacting appropriate resources as needed.
• Entering transactions into PC, verifying accuracy; and balancing general ledger accounts.
• Resolving complex customer issues using multiple resources and records.
• Perform fast, effective, accurate, and courteous service to customers and banks.
• Preparing, editing, distributing, and/or correcting specialized and/or complex documents.
• Provide regular reports on customer feedback and trends in problems or situations involving various product activities.
• Review processes and procedures for accuracy and efficiency opportunities and recommend to leadership, as applicable.

Education

High School Required

Associate's Degree Preferred

Job description

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.

Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires.

Under general supervision, performs a variety of operational tasks for a moderately complex-to-complex process or functions. Takes accountability for entire process from receipt of work to resolution and closure along with researching any issues that may arise. Tasks require coordination of information among various operational areas and customers. Acts as escalation point for less senior technicians for complex issues or transactions and provides training as needed.

Job Accountabilities

• Receiving and reviewing incoming work and contacting appropriate resources as needed.
• Entering transactions into PC, verifying accuracy; and balancing general ledger accounts.
• Resolving complex customer issues using multiple resources and records.
• Perform fast, effective, accurate, and courteous service to customers and banks.
• Preparing, editing, distributing, and/or correcting specialized and/or complex documents.
• Provide regular reports on customer feedback and trends in problems or situations involving various product activities.
• Review processes and procedures for accuracy and efficiency opportunities and recommend to leadership, as applicable.

Education

• High School Required
• Associate's Degree Preferred

Experience

• 2-4 years Office Required
• 3-5 years Office / Operations Preferred

We welcome and encourage applications from all qualified parties, including but not limited to people returning to the workforce, people with disabilities, those without a college degree, and veterans or those with military experience.

In addition to core traditional benefits, we take pride in offering benefits for every stage of life.

• Retirement savings including both 401(k) and Pension plans.
• Paid time off to volunteer in your community.
• Opportunities to connect with others through our diversity-focusedColleague Resource Groups.
• Competitive salaries with professional development and advancement opportunities.
• Bonus benefits including well-being programs and incentives, parental leave,anemployee stock purchase plan, military benefits and much more.
• Personal banking, loan, investmentand insurance benefits.

Associated Bank serves more than 120 communities throughout Wisconsin, Illinois, Minnesota, and Missouri and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest.Join our community onFacebook,LinkedInandX.

Artificial Intelligence Statement

To support our recruiting process, we may use artificial intelligence ("AI") or automated technologies to collect, organize, sort, and analyze information submitted by applicants. These tools may assist our Talent Acquisition professionals in identifying applicants who appear to satisfy the minimum qualifications for a position.

AI is not used to make employment decisions on behalf of Associated Bank. No applicant will be selected or rejected solely based on the output of an AI tool. Hiring decisions are made by Associated Bank personnel who review applicant information and exercise independent judgment in accordance with applicable law and company policies.

Compliance Statement

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR.

Responsible to report ethical concerns as needed to Associated Bank's anonymous Ethics Hotline.

Associated Bank provides additional assistance throughout the application, interview and hiring process. Please [e-mail] you need an accommodation at any time during the process.

Associated Banc-Corp participates in the E-Verify Program. E-Verify NoticeEnglish or Spanish. Know Your Right to WorkEnglishorSpanish.

Associated Bank isPay Transparencycompliant.

The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role.

For certain positions, total compensation may also include incentive, commission, or bonus opportunities not reflected in the posted base pay range.

$17.00 - $28.27 per hour