Operations Tech level 2-MSP

Staffing Delivered; Town of Germantown (WI); Presencial; USD 42.000 - 64.000; Jornada completa

Descripción de la vacante

Staffing Delivered is seeking an Operations Technician – Level 2 to support multiple client environments through remote and onsite projects in a fast-paced MSP setting.

You will administer Microsoft 365, Entra ID/Azure AD, and network Troubleshooting, perform device racking and cabling, and document in ITGlue. Travel to client sites may be required, and an on-call rotation is expected.

Formación

• Experience supporting a multi-client environment, MSP experience preferred.
• Tier 1/2 help desk or technical support experience.
• Proficiency with Microsoft 365 administration and Entra ID / Azure AD.
• Solid networking fundamentals and troubleshooting ability.
• Experience with a professional ticketing system (ConnectWise, Autotask, ServiceNow, NinjaOne, etc.).
• Experience with remote support tools and documenting work clearly.
• Valid driver’s license and reliable transportation; ability to lift 50 lbs.

Responsabilidades

• Provide Tier 1/2 technical support with escalation to Tier 3 as needed across client environments.
• Administer Microsoft 365 including user management, licensing, Exchange, SharePoint, and Teams.
• Manage identities with Entra ID / Azure AD, Intune, and RMM tools like NinjaOne.
• Troubleshoot network issues (switches, firewalls, VLANs) and resolve tickets per SLAs.
• Support end users via remote tools (ScreenConnect, TeamViewer, AnyDesk, etc.).
• Perform onsite work: device setups, rack builds, cabling, hardware replacements.
• Document all work in ITGlue with resolutions, runbooks, and guides.
• Participate in an on-call rotation and travel to client sites as needed.

Conocimientos

MSP experience

Tier 1/2 support

Microsoft 365 admin

Azure Entra ID

Networking basics

Ticketing system

Remote support tools

Documentation

Driver's license

Heavy equipment lift

Herramientas

NinjaOne

ScreenConnect

TeamViewer

AnyDesk

ITGlue

Descripción del empleo

Staffing Delivered is recruiting an Operations Technician – Level 2. The Operations Technician supports multiple client environments through remote support, onsite projects, and infrastructure work. The role calls for strong technical skills, disciplined documentation, and flexibility in a fast-paced MSP setting.

Responsibilities

• Provide Tier 1/2 technical support, with escalation to Tier 3 issues as needed, across multiple client environments
• Administer Microsoft 365, including user management, licensing, Exchange, SharePoint, and Teams
• Manage identities and devices using Entra ID / Azure AD, Intune, and RMM tools such as NinjaOne
• Troubleshoot network issues involving switches, firewalls, access points, and VLANs
• Manage and resolve tickets in a professional ticketing system within established SLAs
• Support end users with remote tools such as ScreenConnect, SplashTop, TeamViewer, or AnyDesk
• Perform onsite work, including device setups, rack builds, structured cabling, and hardware replacements
• Document all work in ITGlue, including resolution notes, runbooks, and step-by-step guides
• Participate in an on-call rotation and travel to client sites as needed

Required Qualifications

• Experience supporting a multi-client environment; MSP experience strongly preferred
• Tier 1/2 help desk or technical support experience
• Proficiency in Microsoft 365 administration and Entra ID / Azure AD
• Working knowledge of networking fundamentals and troubleshooting
• Experience with at least one professional ticketing system (ConnectWise, Autotask, ServiceNow, NinjaOne, or similar)
• Experience with remote support tools
• Consistent practice of documenting work, and willingness to learn ITGlue or a similar knowledge base platform
• Valid driver's license and reliable transportation
• Ability to lift and move equipment over 50 lbs
• Flexibility and adaptability in an unpredictable, client-driven environment

Preferred Qualifications

• Unifi or Meraki networking experience
• Firewall configuration experience (Fortinet, WatchGuard, or equivalent)
• BDR/backup platform experience (Datto, Acronis, or similar)
• Cybersecurity knowledge, including RBAC, conditional access, MFA, and phishing response
• MDM platform experience
• Structured cabling and rack build experience
• Windows Server, VMware, or Hyper-V build or configuration experience
• Written documentation or training materials that others have used

Location

On-site in the Germantown, WI area, with travel to client sites. Candidates within about 30–40 minutes of Germantown are preferred.