Operations Team Member — Sports & Events (Part-Time)

The Sports Facilities Advisory & Management; Hoover (AL); On-site; USD 17,000 - 22,000; Part time

Job summary

Hoover Metropolitan Complex is seeking an Operations Team Member for the Hoover, AL location. This part-time role supports show operations, daily tasks, and conversion work before, during, and after events to ensure safety and smooth runs.

You will serve guests of all ages, enforce policies, and assist multiple departments as needed, while maintaining equipment and responding to incidents. Schedule includes nights, weekends, and holidays.

Qualifications

• Ability to work with a wide variety of ages.
• Flexible schedule including nights, weekends, holidays and long hours.
• Excellent verbal and written communication skills.
• Maintain focus in a high-volume, fast-paced environment.
• Excellent guest service skills.
• Detail-oriented with strong organizational skills.
• Ability to multi-task and prioritize.
• Remain calm in stressful situations.
• Respectful and friendly to athletes, guests and staff.
• Team player and initiative for betterment of the team.
• Commitment to safety and wellbeing of others.

Responsibilities

• Provide courteous and friendly service to all guests and staff
• Be responsive to guest concerns and direct to appropriate manager to resolve
• Enforce facility policies and procedures
• Have general knowledge regarding program options and facility events
• Assist other departments as necessary
• Complete special projects, daily assignments, and other duties as directed by management
• Setup and take down of basketball courts, staging, risers, and other event related items
• Ensure correct equipment is available for all games
• Monitor play areas including turf and courts
• Keep supervisor informed of issues and updates
• Respond to all incidents, accidents, injuries, and altercations
• Complete and file corresponding paperwork as necessary
• Assist with daily maintenance and upkeep of department equipment

Skills

Guest service

Communication skills

Multi-tasking

Teamwork

Attention to detail

Organizational skills

Customer service

Job description

Hoover Metropolitan Complex is seeking an Operations Team Member for the Hoover, AL location. This part-time role supports show operations, daily tasks, and conversion work before, during, and after events to ensure safety and smooth runs.

You will serve guests of all ages, enforce policies, and assist multiple departments as needed, while maintaining equipment and responding to incidents. Schedule includes nights, weekends, and holidays.