Operations Team Member - Hoover Met Complex

The Sports Facilities Advisory & Management; Hoover (AL); On-site; USD 17,000 - 22,000; Part time

Job summary

Hoover Metropolitan Complex is seeking an Operations Team Member for the Hoover, AL location. This part-time role supports show operations, daily tasks, and conversion work before, during, and after events to ensure safety and smooth runs.

You will serve guests of all ages, enforce policies, and assist multiple departments as needed, while maintaining equipment and responding to incidents. Schedule includes nights, weekends, and holidays.

Qualifications

• Ability to work with a wide variety of ages.
• Flexible schedule including nights, weekends, holidays and long hours.
• Excellent verbal and written communication skills.
• Maintain focus in a high-volume, fast-paced environment.
• Excellent guest service skills.
• Detail-oriented with strong organizational skills.
• Ability to multi-task and prioritize.
• Remain calm in stressful situations.
• Respectful and friendly to athletes, guests and staff.
• Team player and initiative for betterment of the team.
• Commitment to safety and wellbeing of others.

Responsibilities

• Provide courteous and friendly service to all guests and staff
• Be responsive to guest concerns and direct to appropriate manager to resolve
• Enforce facility policies and procedures
• Have general knowledge regarding program options and facility events
• Assist other departments as necessary
• Complete special projects, daily assignments, and other duties as directed by management
• Setup and take down of basketball courts, staging, risers, and other event related items
• Ensure correct equipment is available for all games
• Monitor play areas including turf and courts
• Keep supervisor informed of issues and updates
• Respond to all incidents, accidents, injuries, and altercations
• Complete and file corresponding paperwork as necessary
• Assist with daily maintenance and upkeep of department equipment

Skills

Guest service

Communication skills

Multi-tasking

Teamwork

Attention to detail

Organizational skills

Customer service

Job description

OPERATIONS TEAM MEMBER - Hoover Met Complex

HOOV SFM, LLC

LOCATION: Hoover, AL

DEPARTMENT: OPERATIONS

REPORTS TO: FACILITY & SPORTS OPERATIONS MANAGEMENT

STATUS: PART-TIME

ABOUT THE COMPANY:

Hoover Metropolitan Complex is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Hoover, AL. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Hoover Metropolitan Complex is a member of The Sports Facilities Companies (SFC) and is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Operations Team Member will be responsible for a variety of duties dependent upon the need for the day while providing participants with a quality program experience. This position is an active part of the conversion/changeover process before, during and after events. Duties require converting the facility and assisting with any event-oriented preparation/setup for shows or sporting events to run safely and efficiently.

PRIMARY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Provide courteous and friendly service to all guests and staff
• Be responsive to guest concerns and direct to appropriate manager to resolve
• Enforce facility policies and procedures
• Have general knowledge regarding program options and facility events
• Assist other departments as necessary
• Complete special projects, daily assignments, and other duties as directed by management
• Setup and take down of basketball courts, staging, risers, and other event related items
• Ensure correct equipment is available for all games
• Monitor play areas including turf and courts
• Keep supervisor informed of issues and updates
• Respond to all incidents, accidents, injuries, and altercations
• Complete and file corresponding paperwork as necessary
• Assist with daily maintenance and upkeep of department equipment

MINIMUM QUALIFICATIONS:

• Ability to work with a wide variety of ages from preschool thru adult
• Flexible work schedule (e.g., nights, weekends, holidays and long hours) and regular attendance is necessary
• Excellent communication skills, both verbal and written
• Ability to maintain focus in a high-volume, fast-paced environment
• Must have excellent guest service skills
• Must be detail-oriented and have outstanding organizational skills
• Ability to multi-task and prioritize
• Ability to remain calm and focused in difficult and stressful situations
• Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow team members
• Must work well with others
• Must take personal initiative for the betterment of the team and facility
• Commitment to the safety and wellbeing of others

WORKING CONDITIONS AND PHYSICAL DEMANDS:

• Must be able to lift 40-50 pounds waist high
• Will be required to stand for extended periods of time
• Will be required to work indoors and outdoors year-round
• Must be able to work independently in a busy environment
• Must comply with safety and health code standardsFacility has intermittent noise
• Must wear proper uniform
• Able to run/walk as needed

PREFERRED:

• General sports knowledge
• Able to work electric scoreboard