Guest Services Team Member- Kentucky Sports Factory

The Sports Facilities Advisory & Management; Madisonville (KY); On-site; USD 17,000 - 22,000; Part time

Job summary

Kentucky Sports Factory is seeking a Seasonal Operations Team Member in Madisonville, KY. This part-time position supports event conversion, setup, and daily operations to ensure safe, efficient experiences for guests and participants.

Responsibilities include assisting with setup and takedown, monitoring play areas, enforcing policies, and delivering friendly service. Ideal candidates are flexible, customer-focused, and safety-minded.

Qualifications

• Ability to work with a wide variety of ages from preschool through adult.
• Flexible work schedule including nights, weekends, holidays and long hours.
• Excellent communication skills, both verbal and written.
• Ability to maintain focus in a high-volume, fast-paced environment.
• Must have excellent guest service skills.
• Must be detail-oriented and have outstanding organizational skills.

Responsibilities

• Provide courteous and friendly service to all guests and staff.
• Be responsive to guest concerns and direct to appropriate manager to resolve.
• Enforce facility policies and procedures.
• Have general knowledge regarding program options and facility events.
• Assist other departments as necessary.
• Complete special projects, daily assignments, and other duties as directed by management.
• Setup and take down of indoor courts and outdoor fields, staging, risers, and other event related items.
• Ensure correct equipment is available for all games.
• Monitor play areas including turf and courts.
• Keep supervisor informed of issues and updates.
• Respond to all incidents, accidents, injuries, and altercations.
• Complete and file corresponding paperwork as necessary.
• Assist with daily maintenance and upkeep of facility.
• Assist with parking, to include directing customers to parking spots, collecting parking fees, etc.
• Perform all other duties as assigned.

Skills

Excellent communication skills

Ability to work with a wide variety of

Flexible work schedule

Detail-oriented

Multitask and prioritize

Remain calm in stressful situations

Team collaboration

Commitment to safety

Customer service skills

Job description

SEASONAL OPERATIONS TEAM MEMBER - Kentucky Sports Factory

MHSC SFM, LLC

LOCATION: Madisonville, KY

DEPARTMENT: OPERATION

REPORTS TO: OPERATIONS MANAGER

STATUS: PART-TIME (NON-EXEMPT)

ABOUT THE COMPANY:

Kentucky Sports Factory is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Madisonville, KY. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Kentucky Sports Factory is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Operations Team Member will be responsible for a variety of duties dependent upon the need for the day while providing participants with a quality program experience. This position is an active part of the conversion/changeover process before, during and after events. Duties require converting the facility and assisting with any event-oriented preparation/setup for shows or sporting events to run safely and efficiently.

PRIMARY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Provide courteous and friendly service to all guests and staff
• Be responsive to guest concerns and direct to appropriate manager to resolve
• Enforce facility policies and procedures
• Have general knowledge regarding program options and facility events
• Assist other departments as necessary
• Complete special projects, daily assignments, and other duties as directed by management
• Setup and take down of indoor courts and outdoor fields, staging, risers, and other event related items
• Ensure correct equipment is available for all games
• Monitor play areas including turf and courts
• Keep supervisor informed of issues and updates
• Respond to all incidents, accidents, injuries, and altercations
• Complete and file corresponding paperwork as necessary
• Assist with daily maintenance and upkeep of facility
• Assist with parking, to include directing customers to parking spots, collecting parking fees, etc.
• Perform all other duties as assigned

MINIMUM QUALIFICATIONS:

• Ability to work with a wide variety of ages from preschool through adult
• Flexible work schedule (e.g., nights, weekends, holidays and long hours) and regular attendance is necessary
• Excellent communication skills, both verbal and written
• Ability to maintain focus in a high-volume, fast-paced environment
• Must have excellent guest service skills
• Must be detail-oriented and have outstanding organizational skills
• Ability to multi-task and prioritize
• Ability to remain calm and focused in difficult and stressful situations
• Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow team members
• Must work well with others
• Must take personal initiative for the betterment of the team and facility
• Commitment to the safety and wellbeing of others

WORKING CONDITIONS AND PHYSICAL DEMANDS:

• Must be able to lift 40-50 pounds waist high
• Will be required to stand for extended periods of time
• Will be required to work indoors and outdoors year-round
• Must be able to work independently in a busy environment
• Must comply with safety and health code standards
• Facility has intermittent noise
• Must wear proper uniform
• Able to run/walk as needed

PREFERRED:

• General sports knowledge
• Able to work scoreboards