Operations Team Leads (remote possible)

First American; Sandy Springs (GA); Remote; USD 37,029 - 49,345; Full time

Benefits offered by this job

Comprehensive benefits package

401k

PTO/paid sick leave

Employee stock purchase plan

Job summary

A leading service provider in Sandy Springs, GA, is seeking an Operations Lead to manage a team focused on project outcomes and workflow management. This position requires strong leadership and communication skills, as well as the ability to train staff and resolve operational issues. Ideal candidates should have a high school diploma and 2-4 years of related experience. A comprehensive benefits package, including medical and 401k, is offered.

Qualifications

• 2-4 years of related experience is preferred.

Responsibilities

• Lead a team with responsibility for tactical and project outcomes.
• Provide leadership and training for Operations staff.
• Coordinate supervisor coverage on open desks.
• Adjust errors and resolve complaints.

Skills

Communication skills

Leadership skills

Basic Math skills

Reasoning skills

Advanced computer software skills

Education

High School diploma or equivalent

Job description

Who We Are

ServiceMac is a new sub‑servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people‑first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

What We Do

Lead a team with responsibility for tactical and project outcomes in the Operations department. The work group is generally engaged in a wide variety of often complex tasks. Provide workflow management for the department, while completing similar tasks.

Essential Functions

• Provide leadership for the department, training and guiding Operations staff on daily work. Compile all certifications for Operations Department
• Coordinate coverage with the supervisors on open desks
• Assist with training on operational issues with staff
• Work on special projects
• Organize the escheatment process through efficient work procedures
• Determine work procedures, prepare work schedules, and expedite workflow
• Adjust errors and resolve complaints
• In the absence of a Supervisor, perform supervisory duties for the department.

Knowledge and Skills / Technology Used

• Communication skills
• Leadership skills
• Basic Math skills
• Reasoning skills
• Advanced computer software skills

Typical Education

• High School diploma or equivalent.

Typical Range of Experience

• 2-4 years related experience

Disclaimer

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal work hours and/or responsibilities from time to time, as needed.

Pay Range: $26.88 - $35.82 Hourly, Remote. This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job‑related knowledge, skills, experience, business requirements and geographic location.

What We Offer

By choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it's the right thing to do, but also because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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