Operations Team Lead: Mentor, Improve Daily Ops

Emerald Technologies; Saline (MI); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive benefits (medical, dental,

Health Savings Account

401K with company matching

Paid time off (PTO)

Gym reimbursement

Employee Assistance Program

Employee training and development

Inclusive work environment

Employee referral program

Job summary

Emerald Technologies in Saline, MI is seeking an Operations Team Leader to mentor frontline staff, streamline daily workflows, and serve as the bridge between team members and management.

You will support onboarding, monitor performance, promote Emerald values, and drive improvements while maintaining a positive, inclusive work culture.

This role emphasizes strong communication, collaboration across departments, and hands-on leadership in a fast-paced EMS environment.

Qualifications

• Experience leading teams, formal or informal.
• Strong communication and interpersonal skills.
• Ability to mentor peers and promote a positive culture.
• Experience coordinating with multiple departments.

Responsibilities

• Answer questions and clarify processes for team members.
• Serve as liaison between team and management.
• Support onboarding and mentoring of new members.
• Monitor workflow and escalate bottlenecks.
• Lead by example, promote company values and standards.
• Facilitate team huddles and ensure task alignment.
• Provide feedback on performance and improvement opportunities.
• Encourage collaboration and resolve minor issues before escalation.

Skills

Team leadership

Interpersonal communication

Problem solving

Onboarding mentoring

Cross-department collaboration

Job description

Emerald Technologies in Saline, MI is seeking an Operations Team Leader to mentor frontline staff, streamline daily workflows, and serve as the bridge between team members and management.

You will support onboarding, monitor performance, promote Emerald values, and drive improvements while maintaining a positive, inclusive work culture.

This role emphasizes strong communication, collaboration across departments, and hands-on leadership in a fast-paced EMS environment.