EMS Operations Leader — 24/7 Safety & Care

Erickson Senior Living; Pompton Lakes (NJ); On-site; USD 73,000 - 83,000; Full time

Benefits offered by this job

Diversity and inclusion and belonging

Medical, dental, vision packages

PTO and volunteer hours

401k with 3% match

Onsite medical centers

Dining discounts

Growth opportunities

Education assistance & courses

Job summary

Cedar Crest Village by Erickson Senior Living seeks an experienced Operations Manager of Emergency Services to lead a 24/7 EMS team, oversee safety, and ensure excellent resident and staff experiences. You will promote life safety, incident command, and strong customer service within a welcoming community.

Responsibilities include audits, investigations, and coordinating with first responders, while fostering belonging and a culture of hospitality across all shifts.

Qualifications

• Must be at least 21 years old.
• Minimum of 3 years of experience in public safety leadership, Emergency Management, or comparable leadership experience.
• Current and valid driver’s license.
• Minimum of 1 year experience working in an Emergency Responder role.
• Emergency Medical Responder Certification (within 6 months of hire).
• OSHA 10-Hour certification (within 6 months of hire).
• Professional Security Certification such as CPP, PSP, or CHPA (preferred).
• Basic Life Support (BLS) CPR certification (provided if needed).

Responsibilities

• Support a 24-hour, 7-days-a-week operation, ensuring continuous coverage and rapid response at all times
• Assume overall responsibility for the safety, emergency services, and customer service approach to the well-being of the community
• Conduct audits, testing, and safety inspections in support of Life Safety and OSHA compliance
• Conduct investigations, documents and preserves evidence as required
• Responds to incidents and emergencies of significance and serves as the incident commander until relieved by a higher authority
• Operate company vehicles safely and in accordance with established policies and applicable laws
• Serve as the liaison officer to external first responders

Skills

Strong communication

Customer service

Hospitality skills

Education

Emergency Responder Certification (within 6 months)

OSHA 10-Hour (within 6 months)

Professional Security Certification (CPP/PSP/CHPA) preferred

CPR/BLS Certification

Job description

Cedar Crest Village by Erickson Senior Living seeks an experienced Operations Manager of Emergency Services to lead a 24/7 EMS team, oversee safety, and ensure excellent resident and staff experiences. You will promote life safety, incident command, and strong customer service within a welcoming community.

Responsibilities include audits, investigations, and coordinating with first responders, while fostering belonging and a culture of hospitality across all shifts.