Operations Team Lead - Full Time

Belk; Cullman (AL); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Monthly bonus eligibility

Job summary

Belk in Cullman, AL seeks an Operations Team Lead to drive sales and ensure a positive customer experience by receiving and processing inbound deliveries and preparing outbound shipments.

This hourly role emphasizes teamwork with merchandising, omni, and selling teams to achieve store objectives, inventory accuracy, and efficient facilities operations; monthly bonus eligibility is available.

Qualifications

• 1+ years of retail experience and commitment to customer service.
• Flexible schedule including nights, weekends and holidays.
• Ability to lift up to 40 lbs and push/pull equipment up to 500 lbs.
• Willingness to work across all store areas and adapt to changing priorities.

Responsibilities

• Demonstrate ownership and accountability to achieve store objectives.
• Execute shipments and lead the team to process products efficiently.
• Communicate daily goals and tasks to the team.
• Plan inbound and outbound activities using shipment systems.
• Lead inventory accuracy and asset protection.
• Track supply usage and place replenishment orders.
• Support facilities processes and store maintenance.
• Support in-store customer experience and coverage.

Skills

Customer service

Team leadership

Retail experience

Communication

Technology literacy

Data interpretation

Flexible schedule

Inventory management

Adaptability

Physical stamina

Job description

The Operations Team Lead drives sales and delivers a positive customer experience by receiving and processing inbound deliveries with accuracy and efficiency, ensuring new merchandise is customer ready. This role leads the team in preparing and completing outbound shipments, replenishing store supplies, and maintaining store facilities. The Operations Team Lead works collaboratively with merchandising, omni, and selling teams to ensure operational excellence and achieve store objectives. This is an hourly position, with monthly bonus eligibility.

What You Will Do

• Demonstrate a high level of ownership, accountability, and initiative in achieving store objectives and driving the accomplishment of key metrics.
• Execute store shipment deliveries and lead team in accurately and efficiently processing product to maximize productivity. Maintain equipment, devices, communication boards, and organization of back-of-house areas to promote efficiency.
• Communicate daily goals and key tasks. Model behaviors that support building team knowledge to enhance individual and store operational results.
• Utilize shipment systems and tools to effectively plan and execute inbound and outbound activities. Participate in weekly leadership workload planning meetings to ensure all operational tasks are planned and scheduled.
• Lead shortage control and inventory accuracy in designated areas by acknowledging manifests, executing product transfers, and processing damaged items timely. Champion team knowledge of inventory management, asset protection procedures, safety guidelines, and security protocols.
• Track store supply usage and place replenishment orders to maintain adequate levels. Support the team in execution of facilities processes, including lighting/recycling programs, work orders, store maintenance, and housekeeping responsibilities.
• Demonstrate adaptability and respond to changing circumstances, adjusting tactics and shifting resources based on updated forecasts and business needs.
• Enhance team performance by assisting with onboarding, initiating teaching opportunities, and supporting associate’s continued learning.
• Champion associate engagement, sharing team successes, and celebrating associate achievements. Foster a positive store culture by ensuring team members understand their role in achieving store goals and feel valued.
• Support in-store customer experience by providing excellent customer service and supporting the store during key coverage periods.

Skills And Abilities

• Ability to use data, guidance, and judgement to support timely and effective decisions that contribute to team and business success.
• Skills and experience to perform in the role and a commitment to continuously learn.
• Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
• Self-directed and able to work with minimal supervision in a deadline-driven environment.
• Communicate with excellence.
• Comfortable with technology, including smart phones, tablet computers and Windows-based operating systems.
• 1+ years of retail experience and a dedication to customer service excellence.
• Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.
• Must regularly move around all store areas and be accessible to customers.
• Must bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
• Ability to push/pull receiving equipment weighing up to 500 lbs.

The job posting highlights the most relevant / essential responsibilities and requirements of the role. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.