Support Associate - Part Time

Belk; Williamsburg (VA); On-site; USD 17,000 - 22,000; Full time

Job summary

Belk in Williamsburg, VA is seeking an Operations Team Associate to drive sales and deliver a positive customer experience. The role processes inbound truck deliveries, supports floor replenishment, and assists with store maintenance and back-of-house organization.

This is an hourly position and requires flexibility for peak periods. You will work closely with merchandising teams to place and sign products, participate in promotions, and ensure product readiness on the sales floor.

Qualifications

• Experience in customer service or retail environment.
• Able to work nights, weekends and holidays.
• Ability to lift at least 50 lbs.
• Strong communication and teamwork.

Responsibilities

• Unload cartons from truck deliveries and prepare items for sales floor.
• Apply sensor tags, transfers, damage processing, and RFID tasks to support inventory accuracy.
• Assist with facilities processes including lighting and store maintenance.
• Support floor sets, merchandise presentations, promotions, price changes, and order picking/packing.
• Replenish supplies and maintain cleanliness; organize tools and equipment.
• Provide customer assistance to enhance in-store experience and assist during peak times.
• Contribute to positive store culture and follow safety procedures.

Skills

Customer service

Communication

Teamwork

Technology savvy

Flexible schedule

Self-directed work

Job description

The Operations Team Associate drives sales and delivers a positive customer experience by processing inbound truck deliveries accurately and efficiently, ensuring new merchandise is customer ready. This role executes outbound merchandise activities, supports facilities maintenance, and maintains back-of-house organization, while working closely with merchandising team to place and sign product on the sales floor. This is an hourly position.

What You Will Do

• Demonstrate ownership and initiative in achieving personal goals, store objectives, and daily priorities.
• Efficiently unload cartons from truck deliveries, separating cartons by department, processing, removing plastic, and hanging items as needed to ensure product readiness for sales floor. Follow operational processes and procedures to enhance productivity.
• Complete sensor tag application, product transfers, damage processing, and RFID tasks to support inventory accuracy.
• Assist with facilities processes, including lighting/recycling programs, work orders, store maintenance, and housekeeping responsibilities.
• Support merchandising and store fulfillment teams with floor sets, product presentations, promotional sets, price changes, and picking and packing customer orders.
• Maintain daily operational standards by replenishing supplies, supporting store recovery efforts, and ensuring cleanliness. Organize and properly store tools, supplies, excess stock, fixtures, and other equipment to promote efficiency.
• Leverage training tools, use resources, and embrace feedback to build knowledge of operational processes and procedures and strengthen performance. Stay informed of products, promotions, policies, and store events to enhance execution.
• Enhance in-store customer experience by warmly acknowledging and assisting customers, supporting the store during peak traffic and coverage periods, and completing other tasks as assigned.
• Contribute to a positive store culture by building connections with teammates, sharing knowledge, and celebrating individual and team achievements.
• Follow asset protection procedures, safety guidelines, and security protocols, supporting store shortage control and minimizing risk.

Skills And Abilities

• Dedication to customer service and a drive to achieve store objectives.
• Skills and experience to perform in the role and a commitment to continuously learn.
• Ability to take ownership of assigned tasks and contribute to store success.
• Self-directed and able to work with minimal supervision in a deadline-driven environment.
• Communicate with excellence.
• Comfortable with technology, including smartphones, tablet computers and Windows-based operating systems.
• Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.
• Must regularly move around all store areas and be accessible to customers.
• Must bend, reach, stretch for product as well as lift, carry, and move at least 50 lbs.

The job posting highlights the most relevant / essential responsibilities and requirements of the role. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.