Omni/Ops Team Lead - Full Time

Belk; Elkin (NC); On-site; USD 25,000 - 40,000; Full time

Job summary

PVH (Tommy Hilfiger/Calvin Klein) in Elkin, NC seeks a store team member who demonstrates ownership, accountability, and initiative to drive store objectives and key metrics. You will lead shipments, fulfillment, and inventory processes, ensuring accuracy, asset protection, and safety while delivering outstanding customer service and teamwork.

This role requires flexible hours, strong communication, and the ability to adapt to changing forecasts and business needs, with a focus on building a

Qualifications

• Ability to use data and judgement to support timely decisions.
• Ownership of tasks and contributing to store success.
• Self-directed with minimal supervision in deadline-driven environments.
• Strong communication and willingness to teach others.
• Comfortable with technology including Windows devices.
• Retail experience and dedication to customer service.
• Flexible schedule including nights, weekends, and holidays.
• Lifting up to 50 lbs and ability to push/pull equipment up to 500 lbs.

Responsibilities

• Demonstrate ownership, accountability, and initiative to achieve store objectives and key metrics.
• Execute store shipments and fulfill orders to maximize productivity.
• Lead inventory accuracy and shortage control via manifests, sensor tags, transfers, and damaged items processing.
• Communicate daily goals and organize back-of-house areas for efficiency.
• Utilize omni and operations planning tools to forecast projections, shipments, and labor hours.
• Track store supply usage and place replenishment orders; support facilities processes.
• Adapt to changing forecasts and business needs.
• Support onboarding and learning; foster team engagement and store culture.
• Assist in-store customer experience during peak periods.

Skills

Ownership mindset

Inventory control

Customer service

Data-driven decisions

Team leadership

Tech familiarity

Job description

What you will do

• Demonstrate a high level of ownership , accountability , and initiative in achieving store objectives and driving the accomplishment of key metrics .
• Execute store shipment deliveries and store fulfillment activities, leading team in accurately and efficiently processing product and picking, packing, and shipping orders to maximize productivity.
• Lead shortage control and inventory accuracy in designated areas by acknowledging manifests, applying sensor tags , executing product transfers, and processing damaged items timely . Champion team knowledge of inventory management, asset protection procedures, safety guidelines , and security protocols .
• Communicate daily goals and key tasks. Maintain equipment, devices, communication boards, and organization of back-of-house , store fulfillment, and customer pickup areas to promote efficiency .
• Utilize omni and operation s planning tools to determine forecasted unit projections , inbound and outbound shipment activities, and required labor hours to execute . Participate in weekly leadership workload planning meetings to ensure all omni and operation s tasks are planned and scheduled.
• Track store supply usage and place replenishment orders to maintain adequate levels. Support the team in execution of facilities processes, including lighting / recycling program s , work orders , store maintenance, and housekeeping responsibilities .
• Demonstrate adaptability and respon d to changing circumstances , adjusting tactics and shifting resources based on updated forecasts and business needs .
• Model behaviors that support building team knowledge to enhance individual and store omni and operation s results. Enhance performance by assisting with onboarding, initiating teaching opportunities, and supporting associate's continued learning.
• Champion associate engagement, sharing team successes , and celebrating associate achievements . Foster a positive store culture by ensuring team members understand their role in achieving store goals and feel valued .
• Support in-store customer experience by providing exc ellent customer service and supporting the store during key coverage periods.

Skills and Abilities

• Ability to use data , guidance , and judgement to support timely and effective decisions that contribute to team and business success .
• Skills and experience to perform in the role and a commitment to continuously learn .
• Ability to take ownership of assigned tasks and contribute to store success by teaching , partnering , and encouraging others .
• Self- directed and able to work with minimal supervision in a deadline-driven environment .
• Communicate with excellence .
• Comfortable with technology , including smart phones , tablet computers and Windows- based operating systems .
• 1+ years of retail experience and a dedication to customer service excellence .
• Available to work a flexible schedule based on business needs , including nights , weekends , and holidays .
• Must regularly move around all store areas and be accessible to customers .
• Must bend , reach , stretch for product as well as lift , carry , and move at least 50 lbs .
• Ability to push / pull receiving equipment weighing up to 500 lbs .

The job posting highlights the most relevant / essential responsibilities and requirements of the role. It is not all-inclusive . There may be additional duties, responsibilities, and qualifications for this job.