Operations Team Lead - Full Time

belk; United States; On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Monthly bonus

Job summary

Belk is seeking an Operations Team Lead to drive sales and deliver a positive customer experience by efficiently receiving and processing inbound deliveries and preparing merchandise for store readiness. The role guides outbound shipments, replenishment, and facilities upkeep while collaborating with merchandising and selling teams to achieve store objectives.

The position is hourly, with monthly bonus eligibility, and requires strong leadership, communication, and operational excellence.

Qualifications

• Demonstrates ability to lead a team and drive performance.
• Uses data and judgement to support timely, effective decisions.
• Manages inventory accuracy and asset protection procedures.
• Delivers excellent customer service and represents the brand positively.
• Communicates clearly with team and stakeholders, both written and verbal.

Responsibilities

• Receive and process inbound deliveries accurately and efficiently.
• Lead the team in outbound shipments and replenish store supplies.
• Maintain back-of-house organization and equipment for efficiency.
• Communicate daily goals and tasks; model productive behavior.
• Plan inbound/outbound activities using shipment systems and tools.
• Oversee inventory and assets, including transfers and damaged items.
• Assist with onboarding and developing team members to improve performance.
• Engage with customers and ensure a positive shopping experience.

Skills

Leadership

Data-driven decisions

Inventory control

Customer service

Communication

Tech savvy

Job description

The Operations Team Lead drives sales and delivers a positive customer experience by receiving and processing inbound deliveries with accuracy and efficiency, ensuring new merchandise is customer ready. This role leads the team in preparing and completing outbound shipments, replenishing store supplies, and maintaining store facilities. The Operations Team Lead works collaboratively with merchandising, omni, and selling teams to ensure operational excellence and achieve store objectives. This is an hourly position, with monthly bonus eligibility.

What you will do

• Demonstrate a high level of ownership, accountability, and initiative in achieving store objectives and driving the accomplishment of key metrics.
• Execute store shipment deliveries and lead team in accurately and efficiently processing product to maximize productivity. Maintain equipment, devices, communication boards, and organization of back-of-house areas to promote efficiency.
• Communicate daily goals and key tasks. Model behaviors that support building team knowledge to enhance individual and store operational results.
• Utilize shipment systems and tools to effectively plan and execute inbound and outbound activities. Participate in weekly leadership workload planning meetings to ensure all operational tasks are planned and scheduled.
• Lead shorage control and inventory accuracy in designated areas by acknowledging manifests, executing product transfers, and processing damage items timely. Champion team knowledge of inventory management, asset protection procedures, safety guidelines, and security protocols.
• Track store supply usage and place replenishment orders to maintain adequate levels. Support the team in execution of facilities processes, including lighting/recycling programs, work orders, store maintenance, and housekeeping responsibilities.
• Demonstrate adaptability and respond to changing circumstances, adjusting tactics and shifting resources based on updated forecasts and business needs.
• Enhance team performance by assisting with onboarding, initiating teaching opportunities, and supporting associate’s continued learning.
• Champion associate engagement, sharing team successes, and celebrating associate achievements. Foster a positive store culture by ensuring team members understand their role in achieving store goals and feel valued.
• Support in-store customer experience by providing excellent customer service and supporting the store during key coverage periods.

Skills and Abilities

• Ability to use data, guidance, and judgement to support timely and effective decisions that contribute to team and business success.
• Skills and experience to perform in the role and a commitment to continuously learn.
• Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
• Self-directed and able to work with minimal supervision in a deadline-driven environment.
• Communicate with excellence.
• Comfortable with technology, including smart phones, tablet computers and Windows-based operating systems.
• 1+ years of retail experience and a dedication to customer service excellence.
• Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.
• Must regularly move around all store areas and be accessible to customers.
• Must bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
• Ability to push / pull receiving equipment weighing up to 500 lbs.

The job posting highlights the most relevant / essential responsibilities and requirements of the role. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.