Operations & Systems Integrations Lead – Telehealth

XRHealth; Boston (MA); Hybrid; USD 85,000 - 120,000; Full time

Job summary

XRHealth is seeking an Operations Manager to own and optimize the systems that run our clinic day-to-day. You will manage the operational tech stack, build integrations between HubSpot and EHR/billing systems, and ensure workflows scale as we grow.

You will lead a high-impact project to merge systems following an acquisition and partner with clinical, billing, and operations teams to streamline documentation and billing workflows.

Qualifications

• 3+ years of experience in an operations management or systems administration role.
• Hands-on HubSpot CRM administration and workflows.
• Experience building/integrating multiple software systems (native, Zapier, APIs).
• Strong troubleshooting and vendor liaison skills.
• Excellent organizational skills and ability to document processes for teams.
• Clear, direct communicator with non-technical teams.

Responsibilities

• Own day-to-day administration of core operating systems including CRM (HubSpot), EHR, billing, and scheduling.
• Design, build, and maintain integrations between HubSpot and other systems (EHR, billing, payroll, communication tools).
• Monitor system performance, troubleshoot issues, and coordinate with vendors to resolve problems.
• Develop and document standard operating procedures for system usage across teams.
• Identify opportunities to automate workflows and reduce bottlenecks.
• Partner with clinical, billing, and RCM teams to ensure support for documentation and billing workflows.
• Manage user access, permissions, and onboarding/offboarding within operating systems.
• Track and report key operational metrics using dashboards and tools.
• Serve as project lead on new system rollouts or major platform changes.
• Maintain data integrity across integrated platforms.

Skills

HubSpot CRM administration

System integrations

Troubleshooting

Process documentation

Multi-system administration

Vendor coordination

Job description

XRHealth is seeking an Operations Manager to own and optimize the systems that run our clinic day-to-day. You will manage the operational tech stack, build integrations between HubSpot and EHR/billing systems, and ensure workflows scale as we grow.

You will lead a high-impact project to merge systems following an acquisition and partner with clinical, billing, and operations teams to streamline documentation and billing workflows.