Operations & System Specialist I (Hybrid) - Radiology

UNKNOWN; United States; On-site; USD 53,000 - 91,000; Full time

Job summary

Washington University in St. Louis seeks a mid-level computational research support specialist to assist students, clinicians, and researchers with CHPC resources, environments, and job management.

You will help configure computational pipelines, monitor jobs, manage data, and troubleshoot workflows, including AI-enabled radiology research with PyTorch and TensorFlow. Collaboration on DICOM workflows is expected.

Qualifications

• Bachelor’s degree or equivalent experience in IT/Computing.
• 3 years in Operations Analysis and Design or Systems Programming or closely related field.
• Experience with Linux, Python, and AI toolchains preferred.

Responsibilities

• Communicate features to prospective and existing users.
• Provide regular in-person training on CHPC, Linux, data transfer on HPC.
• Assist students and researchers in configuring and running AI models for radiology on CHPC.
• Support and debug Jupyter notebooks and Python on RCIF CHPC infrastructure.
• Guide on using PyTorch, TensorFlow in medical imaging contexts.
• Collaborate on DICOM/image processing tasks as needed.
• Gather customer information and diagnose root causes of issues.
• Escalate complex problems to higher level when necessary.

Skills

Communication

IT Support

Project Administration

Client Counseling

Debugging

Education

Bachelor’s degree or equivalent experience in IT/Computing

Tools

C Programming Language

C++ Programming Language

Jupyter Notebook

Python

Linux

TensorFlow

PyTorch

DICOM

Shell Scripting

Job description

Location and Schedule

SAINT LOUIS, MO 63110 Scheduled Hours 40

Position Summary

This position provides specialized support on information technology equipment and systems for the business, research, and instructional functions of customers. Position involves the advanced use of software and/or hardware tools to provide ongoing services, and responsibilities require expertise with core infrastructure elements and how they interrelate to provide a cohesive computing environment. Position may be more broadly based, requiring knowledge regarding installation, and modification of software and hardware, testing, and documentation on a variety of platforms, or may be singularly focused, requiring specialized skills as systems architect in a larger, more standardized platform.

Primary Duties & Responsibilities

• Communicate features to prospective and existing users


• Provide regular in-person training sessions on various topics including: how to use the CHPC, introduction to Linux, transferring data on an HPC system.


• Directly assist individual students and clinical researchers in configuring and running AI models for radiology studies on the CHPC


• Provide support and troubleshooting for Jupyter notebooks and Python, including setup and basic debugging on the RCIF CHPC infrastructure.


• Offer guidance on using PyTorch, TensorFlow, and general deep learning techniques in medical imaging contexts.


• Collaborate on DICOM/image processing and segmentation tasks as needed.


• Gathers customer information and determines customer’s issue by analyzing the symptoms and identifying/resolving the underlying problem.


• Identifies what customer is trying to accomplish so time is not wasted on “attempting to solve a symptom instead of a problem”.


• Escalates complex issues to higher level when necessary.


• Performs other duties as assigned.

Large Environment with Dedicated System Support Specialists

• Assists System Manager in maintaining system performance, system security, hardware/software utilities, capacity planning and balancing operation cycles.


• Participates in the development, implementation, installation and testing of application or service software.


• Writes documentation to describe system development, deployment, life cycle; writes corrections for users to describe installations and operating procedures.


• Conducts system administration tasks as assigned.


• Trains technical support staff.


• Performs special projects as assigned.

Department-Level Environment with Combined Responsibilities

• Ensures technology environment is accessible and equipped with current hardware and software; primary activities include: Troubleshoots hardware, software and network operation system.


• Understand all hardware and software.


• Understand network operation system.


• Provides orientation to new users of existing technology.


• Provides recommendations about accessing information and support.


• Maintains current and accurate inventory of technology hardware, software and resources.


• Monitors and maintains technology to ensure maximum access.


• Troubleshoots all technology issues.


• Maintains log and/or list of required repairs and maintenance.


• Makes recommendations about purchase of technology resources.


• Connects and sets up hardware.


• Loads all required software.


• Provides network accounts and passwords as required.


• Advises staff of security breach and/or change in password or security status.


• Identifies and prepares hardware for disposal when appropriate.


• Ensures hardware is properly formatted and secure before disposal.

Working Conditions

Job Location/Working Conditions Normal office environment Physical Effort Typically sitting at a desk or table Equipment Office equipment The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

• Education: Bachelor’s degree or combination of education and/or experience may substitute for minimum education.


• Certifications/Professional Licenses: No specific certification/professional license is required for this position.


• Work Experience: Operations Analysis And Design, Systems Programming, Or A Closely Related Field (3 Years)


• Skills: Not Applicable


• Driver’s License: A driver's license is not required for this position.

More About This Job

We are looking for an enthusiastic mid-level computational research support specialist to help students, clinical users, and other researchers effectively use the Research Computing and Informatics Facility (RCIF) Center for High-Performance Computing (CHPC) infrastructure. The position will provide hands-on assistance with accessing CHPC resources, configuring computational environments, submitting and monitoring jobs, managing research data, and troubleshooting and optimizing scientific computing workflows. The specialist will also support radiology studies, including AI-enabled research by assisting users with Jupyter notebooks, Python environments, and deep-learning frameworks such as PyTorch and TensorFlow. Additional responsibilities may include guidance on DICOM and medical image processing workflows. This is an excellent opportunity to work closely with cutting-edge AI tools and contribute to impactful medical research on the RCIF’s CHPC infrastructure.

Preferred Qualifications

• C (Programming Language)


• C++ Programming Language


• Client Counseling


• Communication


• Computer Coding


• Debugging


• Deep Learning


• DICOM Images


• Implementing Decisions


• IT Solution Design


• Jupyter Notebook


• Linux


• Operating System Software


• Project Administration


• Python (Programming Language)


• PyTorch


• Shell Scripting


• Software Installations


• Software Migrations


• Solution Finding


• Strategic Planning


• System Performance


• Technical Knowledge


• Technical Support


• Tensorflow Grade G11

Salary Range

Salary Range $53,100.00 - $90,600.00 / Annually

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ. Q: Can I create a job alert to notify me when jobs of interest are posted? A: Yes! After you create a Candidate Home account, you can set up and manage job alerts to be sent to you either daily or weekly, according to the filters you select. You can add, edit, or delete job alerts at any time. You will need to opt in to communications from WashU when you set up your first alert and will only receive alerts for jobs posted after the alert has been created. Set alerts today so you do not miss any new opportunities! Washington University in St. Louis' collective success is significantly attributed to the passion and outstanding efforts of our community. Our staff, faculty and trainees are committed to excellence and dedicated to carrying out our missions of research, teaching and patient care. WashU prides itself on being a place where people matter, and serious work is done. Our people work together in an inclusive community that celebrates diverse perspectives, collaboration and innovation. We are a community of individuals inspired to work together to develop big ideas and tackle challenging problems. We value the well-being of our people. WashU strives to create a positive employee experience where staff, faculty and trainees thrive, both personally and professionally.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [e-mail] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request. All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

• Personal Up to 22 days of vacation, 10 recognized holidays, and sick time.


• Competitive health insurance packages with priority appointments and lower copays/coinsurance.


• Take advantage of our free Metro transit U-Pass for eligible employees.


• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.


• Wellness Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!


• Family We offer 4 weeks of caregiver leave to bond with your new child.


• Family care resources are also available for your continued childcare needs.


• Need adult care? We’ve got you covered.


• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.


• For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.