Operations Support Team Manager – Central Admin Leader

Presbyterian Church U.S.A; Louisville (KY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical

Dental

Vision

0 403(b) Retirement Savings Plan

Job summary

Presbyterian Church (U.S.A.) in Louisville, KY, seeks a Manager 1 for the Operations Support Team. The role leads a centralized administrative support group, directing daily operations, staffing, and service standards to ensure efficient ministry support.

Requires a Bachelor’s degree, 5–8 years of related experience with some supervision, and strong budgeting/contracts experience. Travel and a commitment to the PC(USA) mission are involved.

Qualifications

• Bachelor’s degree is required; master’s degree preferred.
• 5–8 years of progressively responsible related programmatic experience with some supervision, preferably at a non-profit or faith-based organization.
• Two or more years of supervisory, team lead, or project management experience.
• Demonstrated experience managing budgets and coordinating contracts.

Responsibilities

• Lead, supervise, coach, and develop members of the Operations Support Team.
• Establish performance expectations, goals, and accountability measures for team members.
• Ensure onboarding, training, performance evaluations, and professional development activities.
• Promote a positive, collaborative, and service-oriented team culture.
• Direct the daily operations of a centralized administrative support pool serving multiple areas of ministry and constituents.
• Assess incoming work requests and allocate resources based on priorities, capacity, and expertise.
• Develop service-level standards and performance metrics.
• Monitor quality, timeliness, and consistency of administrative support services.
• Identify operational challenges and implement solutions to improve efficiency and effectiveness.

Skills

People leadership

Project management

Communication

Customer service

Budgeting

Contracts coordination

Microsoft Office

Team development

Education

Bachelor’s degree

Master’s degree preferred

Tools

Microsoft Office

Job description

Presbyterian Church (U.S.A.) in Louisville, KY, seeks a Manager 1 for the Operations Support Team. The role leads a centralized administrative support group, directing daily operations, staffing, and service standards to ensure efficient ministry support.

Requires a Bachelor’s degree, 5–8 years of related experience with some supervision, and strong budgeting/contracts experience. Travel and a commitment to the PC(USA) mission are involved.