Operations Support & Strategy Manager

WelbeHealth, LLC.; United States; À distance; USD 109 000 - 144 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

PTO & Holidays

401K Match

Base salary + bonus

Additional benefits

Résumé du poste

WelbeHealth, LLC. seeks an Operations Support & Strategy Manager to drive end-to-end enterprise operations improvements, shaping processes to elevate care quality and team engagement. You will develop materials, present performance indicators, and lead cross-functional groups across markets.

This role requires healthcare operations experience, Lean Six Sigma expertise, and a track record of mentoring teams, with California residency and travel. Offering base pay plus bonus and robust benefits.

Qualifications

• Must be currently located in California (Southern California preferred).
• Travel 20-25% based on projects and business needs.
• Varied schedule including evenings, nights, weekends, and overtime.
• Lean Six Sigma Black Belt or related process-improvement certs desired.
• Minimum 4 years in project/process improvement in healthcare; PACE experience desired.
• Experience in healthcare/clinic ops with full-scope initiative management.
• Hands-on facilitator of complex clinical ops improvements; mentor to juniors.
• Experience leading teams with direct reports: hiring, onboarding, training, mentorship.
• MS Office competency; EMR platform experience.
• Strong analytical, verbal/written communication and presentation skills.

Responsabilités

• Independently manage end-to-end enterprise operations improvement initiatives.
• Create and present key indicators of clinical excellence in a data-driven way.
• Develop training materials, SOPs, workflows, and support resources.
• Contribute to operations playbooks, handbooks, checklists, and guides.
• Lead cross-functional work groups for shared functions and markets.
• Use complex data to inform recommendations.

Connaissances

Lean Six Sigma Black Belt

Healthcare operations

Process improvement

Data-driven decisions

Presentation skills

Team leadership

Cross-functional collaboration

Analytical thinking

Communication

Formation

Lean Six Sigma Black Belt certification

Healthcare-related degree (optional)

Outils

Microsoft Office

EMR systems

Description du poste

At WelbeHealth, we serve our communities’ most vulnerable seniors through shared intention, pioneering spirit, and the courage to love. These core values and our participant-focus lead the way no matter what.

The Operations Support & Strategy Manager is accountable for delivering measurable results in enterprise operational initiatives, specifically to the role assignment they support. The Operations Support & Strategy Manager is an individual contributor who plays a hands‑on role in identifying and implementing process improvement strategies to ensure our teams are prepared to perform their role duties efficiently and effectively. This role works to identify gaps where additional clarity and improvement in enterprise operations processes are required, and works closely with impacted teams to achieve reliable, hard‑wired processes that facilitate operational excellence.

This role is different because the Operations Support & Strategy Manager at WelbeHealth:

• Leads highly ambiguous, complex operational challenges, bringing structure and clarity to undefined problems that directly impact care delivery
• Owns end‑to‑end enterprise initiatives, influencing both strategy and execution across multiple markets and cross‑functional teams

We care about our team members. That’s why we offer:

• Medical insurance coverage (Medical, Dental, Vision)
• Work/life balance - We mean it! 17 days of personal time off (PTO), 12 holidays observed annually, and 6 sick days
• 401K savings + match
• Comprehensive compensation package including base pay and bonus
• And additional benefits!

On the day‑to‑day, you will:

• Independently manage end‑to‑end enterprise operations improvement initiatives that yield simplified, repeatable, and scalable processes to improve care quality and drive team engagement
• Create and conduct presentations on key indicators of clinical excellence, ensuring appropriate team members understand how to maintain and improve clinical excellence in a data‑driven way
• Develop training, job aids, SOP's, workflows, and other support materials related to operations improvement initiatives
• Contribute to the development of operations playbooks, role specific handbooks, role specific checklists, and departmental guides
• Proactively create and lead cross‑functional work groups to drive complex initiatives across both shared functions and market operations
• Utilize complex data to inform recommendations

Job requirements include:

• Must be currently located and residing in the state of California (Southern California preferred)
• Must be comfortable with 20-25% of travel based on projects and business needs
• Must be willing and able to work a varied schedule that may include evenings, nights, weekends, and overtime
• Certification in Lean Six Sigma (Black Belt preferred) or related process improvement methodologies are highly desired
• Minimum of four (4) years of project and process improvement experience in the healthcare industry; PACE experience is highly desired
• Experience in a healthcare or clinic setting with the ability to independently manage full scope healthcare operations initiatives with minimal direction
• Hands‑on facilitator of complex clinical operations improvement initiatives, while also directing more junior team members on sub‑workstreams
• Experience leading teams with direct reports including hiring, onboarding, training, and providing feedback and mentorship required
• Microsoft Office competency
• Experience with Electronic Medical Records platforms
• Outstanding critical and analytical thinking skills, verbal and written communication skills, and presentation skills

We are seeking an Operations Support & Strategy Manager who thrives in solving complex operational challenges, driving cross‑functional initiatives, and building scalable processes that enhance care delivery. If you are passionate about improving healthcare operations and making a meaningful impact on the lives of vulnerable seniors, we’d love to hear from you.

Compensation consists of base salary plus bonus. WelbeHealth offers a competitive total rewards package that includes a 401(k) match, comprehensive healthcare coverage, and a broad range of additional benefits. Actual compensation will be determined based on experience and relevant qualifications.

$109,240 - $144,197 USD

At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all our employees and proof of vaccination, or a vaccine declination form will be required prior to employment. WelbeHealth maintains required infection control and PPE standards and has requirements relevant to all team members regarding vaccinations.

Our Commitment to Diversity, Equity and Inclusion

At WelbeHealth, we embrace and cherish the diversity of our team members, and we're committed to building a culture of inclusion and belonging. We're proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in WelbeHealth’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval, or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.