Director, Quality Operations

WelbeHealth, LLC.; California (MO); Hybrid; USD 160,000 - 211,000; Full time

Benefits offered by this job

Medical insurance

401K match

PTO 17 days

Holidays 12

Sick days 6

Bonus

Job summary

WelbeHealth in California seeks a Director, Quality Operations to lead the enterprise quality program, ensuring participant safety, regulatory readiness, and strong care outcomes through data-driven improvements.

Under the VP, Quality Operations, you will develop standardized metrics, collaborate with Analytics and Compliance, and drive QA initiatives across the organization to align with state and federal requirements.

Qualifications

• Bachelor’s degree in relevant field; master’s degree preferred.
• Five years of experience, three as QI/manager in healthcare.
• Experience with regulatory compliance and audits (CMS/DHCS).
• Hands-on with data analysis, reporting, and CAP management.
• Experience in navigating California DHCS and PACE regulations.

Responsibilities

• Develop and standardize enterprise metrics for clinical excellence and patient safety.
• Collaborate with Analytics, Compliance and Operations to translate data into action.
• Monitor HPMS metrics, CAPs, and regulatory submissions for ongoing compliance.
• Lead QA teams, drive continuous quality improvements, and ensure regulatory readiness.
• Investigate and respond to program complaints with timely documentation.

Skills

Lean Six Sigma

Data analysis

Regulatory compliance

Quality Operations

Leadership

Project management

Communication

Education

Bachelor’s degree in relevant field

Master’s degree preferred

Tools

Excel

PowerBI

Job description

***Candidates must reside in California, preferably in Northern California or within a 2-hour direct flight of Sacramento, with the ability to travel onsite as needed for business and regulatory requirements***

At WelbeHealth, we serve our communities’ most vulnerable seniors through shared intention, pioneering spirit, and the courage to love. These core values and our participant-focus lead the way no matter what.

Under the direct supervision of the Vice President, Quality Operations, the Director, Quality Operations develops and implements an effective and robust PACE quality program that ensures WelbeHealth participants are uniquely cared for. As a compliance leader and driver of care excellence, the Director, Quality Operations oversees Quality Operations activities, leads Quality Operations teams, and effectively communicates quality results to team members, the board and its committees, and regulatory agencies. The Director, Quality Operations continuously identifies education and training opportunities to improve team member performance.

This role is different because the Director, Quality Operations at WelbeHealth:

• Leads enterprise-wide quality strategy and compliance excellence - driving the design, implementation, and continuous improvement of the PACE quality program, directly impacting participant safety, regulatory readiness, and care outcomes
• Partners cross-functionally to turn data into action – collaborating with Analytics, Compliance, and Operations teams to translate complex data into actionable insights, strengthen performance, and elevate quality across the organization

We care about our team members. That’s why we offer:

• Medical insurance coverage (Medical, Dental, Vision)
• Work/life balance - We mean it! 17 days of personal time off (PTO), 12 holidays observed annually, and 6 sick days
• 401K savings + match
• Comprehensive compensation package including base pay and bonus
• And additional benefits!

On the day-to-day, you will:

• Collaborate with the VP, Quality Operations to develop and standardize enterprise metrics in clinical excellence, quality, and patient safety in alignment with all policies and procedures, as well as local, state, federal, and CDC guidelines
• Collaborate with the VP, Quality Operations and other Directors, Quality Operations to develop standardized quality operations workflows, playbooks, tools, and other quality operations resources, as well as to implement standardized and scalable approaches to collecting data, analyzing data, and generating data visualizations and reports
• Partner with Analytics and Performance Excellence Teams to analyze and review operational performance for continuous process improvements, increased efficiency, and participant satisfaction
• Monitor and analyze data including quality improvement (QI) plan metrics, HPMS entries, company and market initiatives, and corrective action plans (CAPs) to identify trends and areas for process improvement
• Act as a QI subject matter expert on program and company initiatives as needed, such as collaborating with the Compliance team on initiatives to monitor and improve compliance issues, CAPs, and the Fraud, Waste, and Abuse program
• Collaborate with the Quality Operations team and Compliance Officer to ensure PACE program complaints are appropriately investigated, responded to, and documented, as well as support PACE program procedures to process grievances and complaints in accordance with applicable state and federal regulations, policies and procedures, and compliance standards
• Ensure complete and timely submission of all information required by regulatory agencies including but not limited to HPMS quality reporting, CMS Quarterly calls, enrollment denials, and audit requirements

Job requirements include:

• Bachelor’s degree in relevant field; professional experience may be substituted; master’s degree in relevant field preferred
• Experience as Lean Six Sigma green belt or black belt preferred; formal QI and analytics certifications preferred
• Five (5) years of experience required, three (3) years of which must be as a QI/assurance Director/Manager in a healthcare setting, or in managing health/elder care programs with oversight of QI or compliance
• Three (3) years of supervisory experience with demonstrated ability to mentor and develop team members
• Hands-on experience working with the California DHCS and navigating state-level regulatory expectations; experience working with and implementing PACE regulations preferred
• Experience with regulatory compliance and audits required, including preparing for and responding to CMS, DHCS, and other state/federal regulatory reviews
• Demonstrated experience developing, implementing, and managing QI plans in alignment with regulatory requirements
• Experience and exceptional capabilities managing data and conducting analyses using productivity suite software including complex spreadsheets and data visualization tools; Excel and PowerBI experience a plus
• Experience developing, managing, and monitoring CAPs to address compliance and quality issues; proven ability to lead process improvement initiatives, identify gaps, and implement sustainable operational enhancements

We are seeking a Director, Quality Operations who is passionate about advancing quality, driving compliance, and leading high-impact initiatives that improve participant outcomes and strengthen organizational performance. Ifyou’reready to join a team that values both its participants and team members,we’dlove to hear from you!

Compensation consists of base salary plus bonus. WelbeHealth offers a competitive total rewards package that includes a 401(k) match, comprehensive healthcare coverage, and a broad range of additional benefits. Actual compensation will be determined based on experience and relevant qualifications.

$159,939.07 - $211,119.57 USD

At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all our employees and proof of vaccination, or a vaccine declination form will be required prior to employment. WelbeHealth maintains required infection control and PPE standards and has requirements relevant to all team members regarding vaccinations.

Our Commitment to Diversity, Equity and Inclusion

At WelbeHealth, we embrace and cherish the diversity of our team members, and we're committed to building a culture of inclusion and belonging. We're proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in WelbeHealth’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.