Operations Support & Strategy Manager

Welbe Health; United States; On-site; USD 109,000 - 144,000; Full time

Benefits offered by this job

Medical insurance (Medical, Dental, V,

Job summary

WelbeHealth is seeking an Operations Support & Strategy Manager to drive enterprise operational improvements across markets. The role leads ambiguous challenges, builds scalable processes, and collaborates with cross-functional teams to improve care delivery.

Requirements include a Bachelor's degree, healthcare process-improvement experience, and strong analytical/communication skills. Travel 20–25% may be required; base salary plus bonus is offered.

Qualifications

• Bachelor's degree required.
• Lean Six Sigma Black Belt (or related) highly desired.
• Minimum of four years in project and process improvement in healthcare.
• Experience in healthcare/clinic operations managing full-scope initiatives.
• Experience leading teams with hiring, onboarding, and mentorship.

Responsibilities

• Independently manage end-to-end enterprise operations improvement initiatives to yield scalable processes.
• Create and present indicators of clinical excellence in a data-driven way.
• Develop training, job aids, SOPs, workflows, and support materials.
• Contribute to operations playbooks, handbooks, checklists, and guides.
• Lead cross-functional work groups across shared functions and markets.
• Use complex data to inform recommendations.

Skills

Analytical thinking

Verbal communication

Written communication

Presentation skills

Project management

Education

Bachelor's degree

Tools

Microsoft Office

Electronic Medical Records platforms

Job description

At WelbeHealth, we serve our communities' most vulnerable seniors through shared intention, pioneering spirit, and the courage to love. These core values and our participant-focus lead the way no matter what. The Operations Support & Strategy Manager is accountable for delivering measurable results in enterprise operational initiatives, specifically to the role assignment they support. The Operations Support & Strategy Manager is an individual contributor who plays a hands-on role in identifying and implementing process improvement strategies to ensure our teams are prepared to perform their role duties efficiently and effectively. This role works to identify gaps where additional clarity and improvement in enterprise operations processes are required, and works closely with impacted teams to achieve reliable, hard-wired processes that facilitate operational excellence. This role is different because the Operations Support & Strategy Manager at WelbeHealth: Leads highly ambiguous, complex operational challenges, bringing structure and clarity to undefined problems that directly impact care delivery Owns end-to-end enterprise initiatives, influencing both strategy and execution across multiple markets and cross-functional teams

We care about our team members. That's why we offer:

• Medical insurance coverage (Medical, Dental, Vision)
• Work/life balance - We mean it!
• 17 days of personal time off (PTO), 12 holidays observed annually, and 6 sick days
• 401K savings + match
• Comprehensive compensation package including base pay and bonus
• And additional benefits!

On the day-to-day, you will:

• Independently manage end-to-end enterprise operations improvement initiatives that yield simplified, repeatable, and scalable processes to improve care quality and drive team engagement
• Create and conduct presentations on key indicators of clinical excellence, ensuring appropriate team members understand how to maintain and improve clinical excellence in a data-driven way
• Develop training, job aids, SOP's, workflows, and other support materials related to operations improvement initiatives
• Contribute to the development of operations playbooks, role specific handbooks, role specific checklists, and departmental guides
• Proactively create and lead cross-functional work groups to drive complex initiatives across both shared functions and market operations
• Utilize complex data to inform recommendations

Job requirements include:

• Must be currently located and residing in the state of California (Southern California preferred)
• Must be comfortable with 20-25% of travel based on projects and business needs
• Must be willing and able to work a varied schedule that may include evenings, nights, weekends, and overtime
• Bachelor's degree
• Certification in Lean Six Sigma (Black Belt preferred) or related process improvement methodologies are highly desired
• Minimum of four (4) years of project and process improvement experience in the healthcare industry; PACE experience is highly desired
• Experience in a healthcare or clinic setting with the ability to independently manage full scope healthcare operations initiatives with minimal direction
• Hands-on facilitator of complex clinical operations improvement initiatives, while also directing more junior team members on sub-workstreams
• Experience leading teams with direct reports including hiring, onboarding, training, and providing feedback and mentorship required
• Microsoft Office competency
• Experience with Electronic Medical Records platforms
• Outstanding critical and analytical thinking skills, verbal and written communication skills, and presentation skills

We are seeking an Operations Support & Strategy Manager who thrives in solving complex operational challenges, driving cross-functional initiatives, and building scalable processes that enhance care delivery.

Compensation consists of base salary plus bonus. WelbeHealth offers a competitive total rewards package that includes a 401(k) match, comprehensive healthcare coverage, and a broad range of additional benefits. Actual compensation will be determined based on experience and relevant qualifications.

Compensation Offering $109,240-$144,197 USD

COVID-19 Vaccination Policy At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all our employees and proof of vaccination, or a vaccine declination form will be required prior to employment. WelbeHealth maintains required infection control and PPE standards and has requirements relevant to all team members regarding vaccinations.

Our Commitment to Diversity, Equity and Inclusion At WelbeHealth, we embrace and cherish the diversity of our team members, and we're committed to building a culture of inclusion and belonging. We're proud to be an eq