Operations Support Staff (Front Office)

Laguna Beach Community Clinic; Laguna Beach (CA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

FSA and HSA

401(k) plan with company match

Paid vacation and holidays

Job summary

Laguna Beach Community Clinic is seeking a full-time Operations Support to join our front office. You will be the first and/or last contact for patients, handling phones, scheduling, intake, and payment setup in a fast-paced, team-oriented environment.

Ideal candidates are bilingual in Spanish with prior medical front office experience; proficiency in filing, typing, and computer literacy is required. Some Saturdays per month may be needed; benefits include health coverage, 401(k) with match,

Qualifications

• Bilingual in Spanish is required.
• Previous medical front office experience preferred.
• Filing, typing and basic computer literacy required.

Responsibilities

• Answer phones and schedule appointments for patients.
• Complete intake, check-out, and maintain patient records.
• Explain clinic policies and determine payment methods.
• Use the clinic's integrated database system.
• Maintain knowledge of public programs (Medicare, Medi-Cal, etc.).

Skills

Bilingual in Spanish

Medical Front Office experience

Filing, typing, computer literacy

Interpersonal skills / customer服务

Weekend rotation

Education

Medical Assistant (MA) certification preferred

Job description

Operations Support Staff (Front Office)

Laguna Beach Community Clinic is a non-profit community medical clinic dedicated to providing high-quality, accessible care to all - regardless of ability to pay. We are seeking a full-time Operations Support to join our team in the front office. We operate a fast-paced, team-oriented, friendly environment dedicated to providing the best medical care to our patients. This position requires exceptional interpersonal skills, as the people in this position are most often the first and/or last point of contact for patients of the Clinic.

Key Responsibilities

• Answer phones
• Schedule appointments for new and on-going patients
• Complete intake and check-out procedures
• Maintain patient health records.
• Explain Clinic policies and procedures
• Establish mode of payment
• Use the Clinic's integrated database system effectively and efficiently
• Maintain knowledge of publicly funded programs such as MSI, CHOP, CTU, Medicare, FPACT, CalOPTIMA, MediCal, etc.
  

Qualifications

• Bilingual in Spanish
• Previous Medical Front Office experience
• Knowledge and skill in filing, typing, and computer literacy.
• Ability to maintain an organized work environment.
• Excellent interpersonal skills/customer service and the ability to interact with a diverse patient population.
• Ability to work one-two Saturdays per month on a rotating basis.
• Medical Assistant (MA) certification preferred.

Benefits

• Medical, dental, and vision coverage; FSA and HSA
• 401(k) plan with Company match
• Paid vacation and holidays

Salary Range

$22.00-$24.00 per hour based on experience

At-Will Employment

Laguna Beach Community Clinic is an at-will employer. Employment with the company is voluntary and may be terminated by the employee or the company at any time, with or without cause or notice, and for any reason or no reason at all.

Equal Employment Opportunity (EEO)

Laguna Beach Community Clinic is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants and do not discriminate based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other protected status under applicable laws.

Americans with Disabilities Act (ADA) Accommodation

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or to perform the essential functions of a position, please contact [e-mail].