Operations Support Specialist Team Lead

MedWatch; Lake Mary (FL); Remote; USD 60,000 - 80,000; Full time

Job summary

MedWatch recherche un Operations Support Specialist Team Lead pour assurer l'efficacité des procédures commerciales. Le candidat idéal aura des compétences en administration de santé et une expérience en leadership. Ce poste implique la formation des employés et la gestion de projets dans un environnement de bureau typique, avec un salaire compétitif.

Qualifications

• Minimum 1 an d'expérience en administration de santé.
• Expérience précédente en tant que leader d'équipe préférée.
• Capacité à apprendre et à utiliser des applications internes.

Responsibilities

• Assurer la configuration système et gestion de clients.
• Former le personnel lors des changements de processus.
• Résoudre les problèmes à travers la coordination inter-départementale.

Skills

Communication

Organisation

Résolution de problèmes

Gestion des projets

Sens de l'analyse

Education

High School Diploma

Tools

Microsoft Office

Formstack

Adobe Pro

Software de suivi de projet

Job description

Scope:
The Operations Support Specialist Team Lead role ensures business procedures are executed effectively and efficiently, contributing to the company's overall growth. They routinely interact with the Operations Support Specialists in various capacities including QA system config, workflow guidance and supplemental support (as needed). They also provide Administrative Support to the Vendor Management Team.

Education:

• High School Diploma

Experience:

• Minimum 1 year of health insurance administration experience.
• Previous team lead experience preferred.

Requirements/Skills:

• Proficient in business software tools such as:
• Microsoft Office applications: Word, Excel, Outlook, SharePoint, and Teams
• Project Tracking Software
• Formstack
• Adobe Pro
• Ability to learn and utilize internal applications.
• Ability to learn and utilize process mapping software.
• Ability to communicate with internal stakeholders and external clients and vendors.
• Strong organizational, communication and problem-solving skills.
• Awareness of internal and external customer needs
• Knowledge of insurance, self-funded, and stop loss industry.
• Self-motivated to see tasks through from start to finish.

Duties and Responsibilities:

• System Configuration
  • Ongoing Client Management
  • Quality Assurance
  • Issue Resolution: Troubleshooting issues through interdepartmental coordination and communication with clients.
  • Policy and Procedure Maintenance: Develop new policies and update existing policies as needed.
  • Training: Train staff when processes change
• Meet regularly with Operations Support Specialists to train, answer questions and foster career growth.
• Assist with other misc. projects and tasks.
• Provide Vendor administrative assistance.

Work Environment / Physical Demands: This position is in a typical office / home office environment which requires prolonged sitting in front of a computer. Requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment including operation of standard computer and phone equipment. This is a remote position.

The starting rate of pay is $22.00 - $24.00 per hour.


E.O.E.