Ops Support Specialist - Liaison & Process Improvement

Citi; Jacksonville (TX); On-site; USD 44,000 - 57,000; Full time

Job summary

Citi in San Antonio, Texas, seeks an Ops Support Specialist 5 to provide day-to-day operations support, including record keeping, account maintenance, and liaison with managers and clients. The role supports ongoing process improvements and risk-aware decision making in a regulated environment.

The ideal candidate has 2–4 years of experience, strong MS Office skills, and knowledge of the dispute process, with ability to work independently and occasionally on weekends for Pega releases and COB

Qualifications

• 2–4 years of relevant experience.
• Proficient in Microsoft Office.
• Comprehensive knowledge of Dispute process.
• Ability to work unsupervised and apply problem solving.
• Ability to work occasional weekends for Pega releases and COB testing.

Responsibilities

• Resolve customer inquiries and supervise escalated issues with Citi's clients.
• Identify opportunities to offer value-added products while complying with laws.
• Communicate MIS indicators and approval of correct financial entries.
• Facilitate staff training and answer questions in Disputes as needed.
• Support a broad array of products and services.
• Assist with Lean and process improvement projects.
• Resolve complex problems and escalate as needed.
• Assess risk and ensure compliance with laws, policies and safeguarding assets.

Skills

Dispute process

Analytical skills

Written and verbal communication

Education

High School diploma or equivalent

Tools

Microsoft Office

Pega

G36

Job description

Citi in San Antonio, Texas, seeks an Ops Support Specialist 5 to provide day-to-day operations support, including record keeping, account maintenance, and liaison with managers and clients. The role supports ongoing process improvements and risk-aware decision making in a regulated environment.

The ideal candidate has 2–4 years of experience, strong MS Office skills, and knowledge of the dispute process, with ability to work independently and occasionally on weekends for Pega releases and COB