Operations Support Specialist Contract

ExtendMyTeam; Austin (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

ExtendMyTeam is seeking a detail-oriented Operations Support Specialist to join its operations team in Austin, Texas. This role involves processing a high volume of transactions, ensuring data accuracy, and collaborating with teams to improve workflows.

The ideal candidate will have strong attention to detail, proficiency in Microsoft Excel and Google Sheets, and the ability to thrive in a fast-paced environment. A Bachelor's degree is preferred.

Qualifications

• Strong attention to detail with ability to process high volumes of work accurately.
• Intermediate proficiency in Microsoft Excel and Google Sheets.
• Excellent organizational and time management skills.

Responsibilities

• Process a high volume of operational transactions accurately.
• Monitor work queues and prioritize tasks.
• Review, validate, and transfer customer information across systems.

Skills

Attention to detail

Data processing

Proficiency in Microsoft Excel

Proficiency in Google Sheets

Organizational skills

Communication skills

Education

Bachelor's degree or equivalent experience

Job description

We're seeking a detail-oriented Operations Support Specialist to join a growing operations team supporting high-volume business processes. In this role, you'll help ensure customer information is accurately reviewed, processed, and maintained across multiple systems as you collaborate with internal teams to deliver an exceptional customer experience. This position is ideal for someone who enjoys working with data, solving problems, and improving operational processes in a fast-paced environment.

Responsibilities

• Process a high volume of operational transactions while maintaining exceptional accuracy and attention to detail.

• Monitor work queues and prioritize tasks to meet daily service-level expectations.

• Review, validate, and transfer customer information across multiple systems.

• Ensure customer data is entered accurately and reconciled between internal platforms and external partner systems.

• Perform quality checks to ensure customer information is complete, accurate, and submitted according to established procedures.

• Investigate discrepancies and resolve data issues before submission.

• Create and maintain process documentation and standard operating procedures (SOPs).

• Collaborate with internal teams to improve workflows and identify opportunities for greater efficiency.

• Adapt quickly to new processes and changing priorities in a fast-paced environment.

Required Qualifications

• Bachelor's degree preferred or equivalent professional experience.

• Strong attention to detail with a demonstrated ability to process high volumes of work accurately.

• Intermediate proficiency with Microsoft Excel and Google Sheets, including sorting, filtering, data validation, formulas, and working with large datasets.

• Comfortable working across multiple systems simultaneously.

• Ability to learn new systems and technology quickly.

• Excellent organizational and time management skills.

• Strong written and verbal communication skills.

• Ability to identify inconsistencies in data and resolve issues independently.

• Self-motivated with a continuous improvement mindset.

Preferred Experience

• Experience in operations, data processing, benefits administration, insurance, healthcare, fintech or another detail-oriented environment.

• Experience working with queues, case management systems, or workflow management tools.

• Experience documenting processes and identifying opportunities for operational improvements.

• Comfortable learning new software and adapting to evolving processes.