Operations Support Specialist - Berlin Ophthalmology

University of Vermont Medical Center; Berlin (VT); On-site; USD 50,000 - 65,000; Full time

Job summary

University of Vermont Medical Center is seeking an Operations Support Specialist to act as a lead in patient experience and contribute to high-quality service for patients and visitors. The OSS assists the Practice Supervisor in coordinating activities, resolving problems, and shaping staff performance through training and evaluations.

This role is part of the site-based leadership team and supports all clinic operations while driving process improvements to meet Medical Group performance

Qualifications

• Associates degree in Business or related field preferred or equivalent combination of education and experience.

Responsibilities

• Lead by assisting Practice Supervisor in coordinating work activities.
• Resolve problems and provide training and orientation to staff.
• Participate in performance evaluations of support staff.
• Support site-based leadership and oversee all clinic operations.

Skills

Customer service

Leadership

Training

Process improvement

Education

Associate's degree in Business or related field

Job description

JOB DESCRIPTION

The Operations Support Specialist (OSS) is a lead position and an integral part of the patient experience and a key contributor to delivering high quality customer service to our patients and visitors. The OSS acts as the lead by assisting the Practice Supervisor in coordinating work activities, resolving problems, training, orientation, and contributes to performance evaluations of the support staff. Makes suggestions and participates in process improvements in support of achieving the established Medical Group performance expectations.

This position functions as part of the site-based leadership team in support of, and responsible for all clinic operations.

EDUCATION

Associates Degree in Business or related field is preferred or equivalent combination of education and experience is necessary.

EXPERIENCE

Minimum of one year of experience in a relevant healthcare setting.